Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Duncan

Princeton,WV

Summary

Achieved high customer satisfaction ratings as an Online Personal Shopper at Walmart by efficiently fulfilling orders with accuracy and speed. Demonstrated expertise in customer service and product picking, leveraging patience, empathy, and a deep understanding of store layouts to enhance shopping experiences. Collaborated effectively with team members, ensuring top-notch service and resolving issues promptly.

Overview

4
4
years of professional experience

Work History

Online Personal Shopper

Walmart
03.2020 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.

Education

High School Diploma -

Princeton Senior High School
Princeton, WV
05.2019

Skills

  • Patience and Empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Decision-Making
  • Heavy Lifting
  • Customer Relations
  • Flexible Schedule
  • Valid Driver's License

Timeline

Online Personal Shopper

Walmart
03.2020 - Current

High School Diploma -

Princeton Senior High School

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Zachary Duncan