Zachary Duvall
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Starbucks
06.2022 - 07.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted additional items with beverages, increasing store sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
Peets Coffee And Tea, & Santoro Coffee
09.2019 - 05.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Deli Clerk
Safeway
10.2018 - 12.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
General Maintenance Worker
E&J Farms
05.2016 - 07.2016
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
Education
No Degree - Business
College of The Redwoods
Eureka, CANo Degree - Film And Video Production
Sierra College
Rocklin, CA05.2025
High School Diploma -
Roseville High School
Roseville, CA05.2015
Skills
- Inventory Management
- Conflict Mediation
- Loss Prevention Strategies
- Surface Work
- New Hire Training
- Opening and Closing Coordination
- Process Payments
- Adaptive and Creative
- Health Code Compliance
- Menu Memorization
- Trainer Mentoring
- Drink Consistency
Accomplishments
- Promoted to Barista Trainer after 4 months.
Published for Poetry
I was published for two poetry submissions at Sierra College in The sierra Journal, which was peer and professor selected against other publishing.
Timeline
Barista Trainer
Starbucks
06.2022 - 07.2023
Barista
Peets Coffee And Tea, & Santoro Coffee
09.2019 - 05.2022
Deli Clerk
Safeway
10.2018 - 12.2020
General Maintenance Worker
E&J Farms
05.2016 - 07.2016
No Degree - Business
College of The Redwoods
No Degree - Film And Video Production
Sierra College
High School Diploma -
Roseville High School
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