Zachary Farrell
4374 Cambry Ln,Ohio
Summary
Motivated individual with experience in customer service, logistics, and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Logistics Account Executive
TQL
04.2024 - Current
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Worked to develop network by identifying and pursuing new leads and building rapport with clients.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Sales Representative
KINhome
12.2023 - 04.2024
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased sales revenue by identifying and targeting high-potential home owners.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
Regional Account Manager
Allied Universal
06.2023 - 10.2023
- Reviewed orders and client requests to streamline delivery services and resolve material shortages.
- Communicated by phone, email and traveled for face to face contact for multiple accounts.
- Generated leads through networking, cold calls and industry connections.
- Monitored service after sale and implemented quick and effective problem resolutions.
Lot Technician
Svg Motors
08.2021 - 05.2023
- Escorted drivers to vehicles and helped load or carry large items.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved cars according to customer needs.
- Followed safety protocols for personal, guest and automobile safety.
- Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Server
Chili's Bar And Grill
03.2018 - 05.2020
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Arts - Communication
Wright State University
Skills
- Persuasive communication style
- Sales strategy
- Team building
- Sales Analysis
- Relationship building
- Distribution planning
- Cost-reduction strategies
Timeline
Logistics Account Executive
TQL
04.2024 - Current
Sales Representative
KINhome
12.2023 - 04.2024
Regional Account Manager
Allied Universal
06.2023 - 10.2023
Lot Technician
Svg Motors
08.2021 - 05.2023
Server
Chili's Bar And Grill
03.2018 - 05.2020
Bachelor of Arts - Communication
Wright State University
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