Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Ferguson

Gallatin,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

15
15
years of professional experience

Work History

ATM Technician

Cash Depot
Nashville, TN
03.2019 - Current
  • Documented activities and expenses to submit accurate job reports.
  • Coordinated well-planned schedules to manage response times and prioritize calls.
  • Configured software settings for new ATMs to ensure proper operation.
  • Repaired malfunctioning components of ATMs, such as card readers, cash dispensers, and monitors.
  • Conducted regular inspections of ATM sites to check for potential security risks or vulnerabilities.
  • Developed detailed reports summarizing work completed during service calls.
  • Supported clients' needs and maintained solid working relationships built on fast, knowledgeable ATM support.
  • Troubleshot network issues related to ATM connectivity and performance.
  • Installed new ATMs in accordance with company specifications.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.

Pest Control Technician

Cooks Pest Control
Lebanon, TN
01.2017 - 02.2019
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Mixed chemicals according to label directions in order to create effective solutions for treating pests.
  • Completed detailed reports after each job detailing the work completed along with any recommendations made.
  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
  • Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
  • Maintained knowledge and adhered to state rules and regulations.
  • Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
  • Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
  • Ensured compliance with all applicable federal, state and local regulations governing the use of pesticides.
  • Educated customers on proper sanitation practices to help prevent future infestations of pests.

Armed Messenger

Brinks Security
Nashville, TN
05.2015 - 01.2017
  • Drove and navigated armored truck and made numerous weekday stops to service banks and retail customers.
  • Updated daily logs with information on mileage, damages and customer concerns.
  • Guarded and transported valuable items in a safe and secure manner.
  • Drove and guarded armored vehicle transporting valuable assets.
  • Completed routine inspections of facilities to identify potential security risks.
  • Adhered strictly to all federal regulations pertaining to firearms use and storage.
  • Trained new employees in security protocols and operations procedures.
  • Provided armed escort services for bank deposits and cash pick-ups from various locations.
  • Operated company vehicles safely and responsibly while transporting goods between branches or customers' locations.

Correctional Officer

Sumner County Sheriff's Office
Gallatin, TN
06.2013 - 01.2015
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Inspected cells and conducted random searches of common areas.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Military Police Officer

US Army
Fort Hood, TX
03.2009 - 01.2013
  • Enforced applicable laws, regulations, policies, procedures, and orders in accordance with the Uniform Code of Military Justice.
  • Adhered to all state and federal laws while performing duties as a Military Police Officer.
  • Completed regular patrols of assigned areas within operations areas.
  • Participated in daily briefings with senior command staff to discuss current operations and any new directives from higher headquarters.
  • Interacted with members of the public in a professional manner while representing the US Army.
  • Supervised military police activities including patrol operations, traffic control points, and special events.
  • Diffused hostile situations with effective negotiation techniques.
  • Traveled to foreign territories to set up and defend military camps.
  • Wrote detailed arrest and accident reports.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

Gallatin Senior High School
Gallatin, TN
05-2005

Skills

  • Security Protocols
  • Mechanical Aptitude
  • Software Installation
  • Hardware Repair
  • Conflict De-Escalation
  • Force Protection
  • Law Enforcement
  • Service Sales
  • Dedicated and Driven
  • Reports and Documentation
  • De-Escalation Techniques
  • Strategic Planning and Organization
  • Relationship Building and Management

Timeline

ATM Technician

Cash Depot
03.2019 - Current

Pest Control Technician

Cooks Pest Control
01.2017 - 02.2019

Armed Messenger

Brinks Security
05.2015 - 01.2017

Correctional Officer

Sumner County Sheriff's Office
06.2013 - 01.2015

Military Police Officer

US Army
03.2009 - 01.2013

High School Diploma -

Gallatin Senior High School

Similar Profiles

CREATE PROFILE
Zachary Ferguson