Zachary Fulmer
Bremerton,WA
Summary
Accomplished professional with a robust background at Costco, demonstrating exceptional problem-solving and teamwork skills. Excelled in roles from Hearing Aid Apprentice to Membership Supervisor, significantly enhancing member satisfaction and team productivity. Proven track record in leadership, time management, and fostering collaboration, with a keen focus on achieving and surpassing business goals.
Overview
18
18
years of professional experience
Work History
Hearing Aid Apprentice
Costco
05.2024 - 11.2024
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Front End Supervisor/Scheduler
Costco
03.2014 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Set schedules for 100+ staff by planning and designating shifts and hours, especially during the COVID pandemic.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
Membership Supervisor
Costco
01.2017 - 01.2018
- Developed and executed successful membership events, fostering a sense of community among members.
- Coordinated cross-departmental initiatives to support member engagement and retention efforts.
- Resolved member concerns efficiently, maintaining high levels of customer satisfaction.
- Regularly presented reports on department progress at board meetings, demonstrating transparency around goals achievement status.
Cashier
Costco
03.2013 - 03.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier/Merchandiser
Ralph's Red Apple
12.2006 - 03.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts - Business Administration
University of Washington
Tacoma, WA03-2014
Associate of Arts - Business Administration
Olympic College
Bremerton, WA06-2012
General Studies
Western Washington University
Bellingham, WASkills
- Problem-solving
- Time management
- Teamwork and collaboration
- Customer service
- Verbal and written communication
- Honest and ethical
Timeline
Hearing Aid Apprentice
Costco
05.2024 - 11.2024
Membership Supervisor
Costco
01.2017 - 01.2018
Front End Supervisor/Scheduler
Costco
03.2014 - 05.2024
Cashier
Costco
03.2013 - 03.2014
Cashier/Merchandiser
Ralph's Red Apple
12.2006 - 03.2013
Bachelor of Arts - Business Administration
University of Washington
Associate of Arts - Business Administration
Olympic College
General Studies
Western Washington University
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