ZACHARY GENTRY, CPC

Work History

Health Information Management Specialist

Michigan Medicine

Ann Arbor, MI

03.2019 - Current

Provided computer programming subject matter expertise to project team members. Creating a team website.
Maintained accuracy, completeness and security for medical records and health information.
Identified new methods to optimize medical records management.
Reviewed charts and flagged incomplete or inaccurate information.
Participated in committees to discuss topics, including electronic health records and methods that would improve overall workflows.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from liaison team.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Resolved issues with systems, hardware and telephones quickly and accurately.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Activated accounts for patients interested in patient portal.

Outpatient Financial Clearance & Counseling

Michigan Medicine

Ann Arbor, MI

01.2018 - Current

Identify patient’s benefit level to determine patient cost share and work with third party representatives.
Respond to complex estimated expense inquiries – Discuss and pursue financial arrangements.
Charge entry for Remote Secondary Opinions.
Collaborate with other teams throughout the organization.
Assisted with the redesign and launch of the new workflows more than tripling productivity goals
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare financial needs.
Responded to inquiries from doctors, nurses and patients with accurate information.
Represented office during departmental meetings, delivering supporting information and announcing new facility programs and initiatives.
Maintained up-to-date information in electronic medical records software.
Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.

Charge Integrity Estimate Project Team

Michigan Medicine

Ann Arbor, MI

02.2020 - 01.2021

Participated in weekly meetings with the project team.
Completed forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
Served as information systems liaison for estimates, making recommendations for optimization of systems and safeguarding overall data integrity.
Implemented test scripts and recorded results.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Optimized system and platform performance capabilities in most efficient, practical way possible.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

Patient Account Specialist

Michigan Medicine

Ann Arbor, MI

01.2016 - 01.2018

Identified and resolved patient’s insurance issues that could result in claim rejections or over-payments.
Worked collaboratively with patients and insurance companies when billing issues were going to arise.
Reviewed and corrected claim errors to facilitate smooth processing.
Used Epic to record and organize patient data, including insurance and medical information.
Conducted interviews with individuals to obtain all required information.
Verified insurance benefits before any medical procedures were performed.
Provided assistance to registration staff by researching local issues, participating in meetings and creating lean plans to tackle obstacles.
Effective liaison between patients and internal departments.

Emergency Department Registrar

Michigan Medicine

Ann Arbor, MI

08.2015 - 01.2016

Oversee employee time off schedules, ensured shifts were covered and staffed appropriately.
Verified Insurance eligibility using on-line systems and manual processes to ensure effective dates and if patient is listed on policy.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed skilled administrative work to support all office staff and operational requirements.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Completed and filed financial documentation for accounting purposes.
Carried out front office duties utilizing data entry skills in framework of medical database.

Service Coordinator

Discount Tire Co

Ypsilanti, MI

07.2013 - 08.2015

Executed efficient workflow methods to reduce customer wait times.
Successfully trained and mentored staff to acquire required certifications and fundamentals.
Designed individualized service plans that took into account clients' goals and preferences.
Managed work crews of up to 10 individuals.

Summary

Overview

Work History

Health Information Management Specialist

Outpatient Financial Clearance & Counseling

Charge Integrity Estimate Project Team

Patient Account Specialist

Emergency Department Registrar

Service Coordinator

Education

Bachelor of Science - Health Administration

Skills

Certification

Work Availability

Accomplishments

Timeline

Similar Profiles

Joan RalstonJoan Ralston

Christine BeesleyChristine Beesley

Michelle DettoreMichelle Dettore

Amber (Nikki) CaudillAmber (Nikki) Caudill

Rebecca BlumenfeldRebecca Blumenfeld