Zachary Gerhart
Jacksonville,FL
Summary
Dynamic Digital Shopper with proven expertise at Walmart, enhancing customer satisfaction through effective order fulfillment and exceptional customer service. Skilled in online order processing and attention to detail, resolved inquiries, maintaining high satisfaction ratings while efficiently managing substitutions and selections.
Overview
1
1
year of professional experience
Work History
Digital Shopper
Walmart
Jacksonville, Fl
10.2024 - Current
- Executed digital shopping strategies to enhance customer experience and streamline online order processes.
- Collaborated with cross-functional teams to resolve customer inquiries and improve service delivery.
- Provided training support to new team members on digital shopping platforms and best practices.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FLSkills
- Order fulfillment
- Customer service
- Attention to detail
- Online order processing
- Planning and organization
- Product knowledge
- Physical stamina
Timeline
Digital Shopper
Walmart
10.2024 - Current
High School Diploma -
Sandalwood High School