Zachary Goodwin
Lubbock
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
WL Plastics
08.2022 - Current
- Maintaining safe operations and asset condition of the yard.
- Receiving, accepting, processing, scheduling the production of, and shipping all customer orders.
- Act as a liaison between VPs/Dir of Sales, Sales, Production, and Quality to ensure that customer orders are accurate, adhere to quality standards and are delivered on-time
- Provide inside sales service by verifying stock availability, advising production lead times, and providing quotations to customers as required
Hunting Outfit Owner
Final Flight Guide Services
10.2020 - Current
- Managed operations of hunting outfit, overseeing seasonal team of 5-8 employees for 90 days annually.
- Developed and maintain relationships with dozens of landowners and farmers in order to obtain hunter privilege across 6 counties surrounding Lubbock
- Built a business from the ground up now grossing of 250k in the 3 month window that the business operates.
- Established strong vendor relationships to secure competitive pricing and quality services.
- Oversaw financial management, including budgeting and expense tracking.
Crop Insurance Agent
Lance Insurance
05.2019 - 08.2022
- Developed personalized insurance solutions to meet client needs and enhance satisfaction.
- Conducted thorough policy reviews to ensure compliance with industry regulations and standards.
- Educated clients on coverage options, fostering informed decision-making for risk management.
- Analyzed market trends to identify opportunities for product enhancements and competitive positioning.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
Bachelor of Science - Animal Science
Texas Tech University
Lubbock, TX05-2019
Skills
- Customer service
- Critical thinking
- Complaint resolution
- Microsoft outlook
- Scheduling
- Product knowledge
- Order processing
- Coordination
- Order fulfillment
- Account management
- Spreadsheets
- Stock management
Timeline
Customer Service Representative
WL Plastics
08.2022 - Current
Hunting Outfit Owner
Final Flight Guide Services
10.2020 - Current
Crop Insurance Agent
Lance Insurance
05.2019 - 08.2022
Bachelor of Science - Animal Science
Texas Tech University