Zachary Gros
Gulf Breeze,FL
Summary
Highly motivated professional with extensive experience in customer care, communication, client relations, sales, retail, and inventory management. Committed to delivering exceptional customer service and driving revenue while fostering strong client loyalty. Recognized for dedication as a team player, consistently striving to provide first-rate service. Reliable, energetic Mechanic with passion for hands-on work. Identifies issues early and comes up with cost-effective solutions for client and business. Highly versatile and experienced with latest technology and advancements in automotive industry.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Oreilly Auto Pats
08.2024 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Served customers in-store and by telephone to answer questions and place orders.
- Increased store revenue by cross-selling products and upselling services to customers.
- Issued parts to technicians to complete customers' repairs.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Pool Cleaner
Coastal Liv'n Pools
06.2023 - Current
- Perform water cleaning specific to the established checklist
- Respond to water hygiene incidents
- Clean filters, run tests, service pool systems
- Identifying cracks and leaks and reporting water quality to managers
Mechanic
Canon Automotive
11.2020 - 05.2023
- Skilled written and verbal communicator
- Comprehensive knowledge of domestic and imported cars and trucks
- Excellent proficiency using diagnostic computer systems and invoicing software
- Outstanding customer care and commitment to providing high-quality service
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Disassembled defective parts to make proper repairs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested equipment to locate worn and damaged parts.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Retail Counter Sales
O'Reilly Auto Parts
05.2020 - 11.2020
- Ensured all customers are served professionally by store team members
- Performed all store closing duties, i.e
- Closing cash drawers, locking and securing the building and delivery vehicles, ensuring security system is on, etc
- Protected company and store assets by greeting and observing customers and employees on the display floor
Furniture Installer
Grand Rooms
06.2018 - 04.2020
- Operated tools, equipment and machinery according to safety standards
- Managed efficient transportation of over 100+ types of furniture each day across the Gulf Coast
- Coordinated daily work strategies, following oral and written instructions to properly move and ship products
- Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors
- Arranged items at destination according to customer requests and instructions
Sales/Stock Associate
Collectibles by Cross
06.2017 - 06.2018
- Answered customer questions regarding store merchandise, department information and pricing
- Organized store merchandise racks by size, style and color
- Completed stock orders and managed inventory levels
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Rotated manufacturer products as needed
Education
High School Equivalency Diploma -
Santa Rosa High School
Milton, FL01.2018
Skills
- Customer service-oriented
- Sales Expertise
- Verbal and Written Communication
- Computer Literate
- POS System Knowledge
- Critical Thinking
- Merchandising
- Team Player Mentality
- Inventory Management
- Extensive knowledge of firearms and safety
- Returns processing
- Shipping and receiving
- Parts identification
- Clean driving record
- Troubleshooting skills
- Technical aptitude
- Battery testing
- Documentation and reporting
- Automotive diagnostics
- Servicing vehicles
- Hand and power tools
- Vehicle inspections
Timeline
Parts Specialist
Oreilly Auto Pats
08.2024 - Current
Pool Cleaner
Coastal Liv'n Pools
06.2023 - Current
Mechanic
Canon Automotive
11.2020 - 05.2023
Retail Counter Sales
O'Reilly Auto Parts
05.2020 - 11.2020
Furniture Installer
Grand Rooms
06.2018 - 04.2020
Sales/Stock Associate
Collectibles by Cross
06.2017 - 06.2018
High School Equivalency Diploma -
Santa Rosa High School
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