Monique Kingman
Bridgeport
Summary
Dynamic retail professional with extensive experience at O'Reilly Auto Parts, excelling in customer service and product knowledge. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for training new staff and achieving sales goals, while maintaining inventory accuracy and efficient transaction processing.
Overview
4
4
years of professional experience
Work History
Retail Sales Specialist
Oreilly Auto Pats
07.2024 - Current
- Delivered exceptional customer service by assisting customers in selecting auto parts and accessories.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Demonstrated product knowledge by explaining features and benefits of various automotive products.
- Executed sales transactions efficiently using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to achieve sales goals and enhance overall store performance.
- Trained new staff on product offerings, customer service techniques, and operational procedures.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
Parts Specialist
Oreilly Auto Pats
06.2023 - 12.2023
- Assisted customers in identifying and selecting appropriate auto parts for various vehicle models.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of parts.
- Utilized point-of-sale system to process transactions efficiently and maintain customer satisfaction.
- Collaborated with team members to streamline order fulfillment processes, improving turnaround time.
Customer Service Cashier
Dairy Queen Grill & Chill
10.2021 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
- Collaborated with team members to streamline checkout operations and reduce wait times.
Education
Bachelor of Accounting - Accounting
University of Phoenix
Tempe, AZ05-2027
Skills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Training and mentoring
- Computer literacy
- Product knowledge expertise
- Marketing strategies
Timeline
Retail Sales Specialist
Oreilly Auto Pats
07.2024 - Current
Parts Specialist
Oreilly Auto Pats
06.2023 - 12.2023
Customer Service Cashier
Dairy Queen Grill & Chill
10.2021 - 06.2023
Bachelor of Accounting - Accounting
University of Phoenix
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