Summary
Overview
Work History
Education
References
Timeline
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Zachary Gubbins-Ayers

Kingston,MA

Summary

Some of my skills are i am a Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

9
9
years of professional experience

Work History

Guest Sales Associate

Cumberland Farms
Kingston, MA
02.2021 - Current
  • Greeted customers and provided excellent customer service.
  • Assisted with product selection and answered questions about products, pricing and availability.
  • Processed payments accurately using a cash register or POS system.
  • Performed inventory stocking duties to maintain store shelves.
  • Provided accurate information on product features and benefits to customers.
  • Maintained a clean work environment by sweeping, mopping, dusting and vacuuming store floors as needed.
  • Operated the telephone switchboard in a professional manner.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Consulted with customers regarding needs and addressed concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended merchandise to customers based on needs and preferences.
  • Organized store by returning merchandise to proper areas and restocked displays.

Supervisor

Capeway Cannabis
Carver, MA
06.2021 - 02.2023
  • Directed and supervised team of 15 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Assistant Grocery Manager

Market Basket Grocery Store
Sagamore, MA
03.2015 - 04.2020
  • Assisted with recruitment and training of new staff.
  • Developed strategies to increase customer loyalty and satisfaction.
  • Implemented procedures for efficient checkout processes.
  • Monitored stock levels and ordered inventory as needed.
  • Resolved customer complaints in a timely manner.
  • Analyzed sales trends and adjusted pricing accordingly.
  • Supervised cashiers during peak business hours.
  • Developed strong relationships with suppliers to ensure competitive prices.
  • Set up promotional displays to maximize visibility.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Assigned work and monitored performance of project personnel.

Education

GED -

Quincy High School
Quincy, MA
09-2008

References

  • Christopher Smart -Assistant Store manager at Market Basket Phone Number: 1-978-994-0953

      Devon- Assistant Store Manager Market Basket Phone Number: 1-774-451-0221

       

      Denise Starke Store manager Cumberland Farms Phone Number: 1-508-340-1207

Timeline

Supervisor

Capeway Cannabis
06.2021 - 02.2023

Guest Sales Associate

Cumberland Farms
02.2021 - Current

Assistant Grocery Manager

Market Basket Grocery Store
03.2015 - 04.2020

GED -

Quincy High School

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Zachary Gubbins-Ayers