Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Zachary Haegele

Benton,LA

Summary

Dynamic Store Manager with a proven track record at Great American Cookies, excelling in team leadership and customer service. Skilled in promotional planning and sales analysis, I fostered a collaborative environment that maximized performance and minimized shrinkage, ensuring operational excellence and enhanced team development.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

Great American Cookies
01.2022 - Current
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Oversaw 200 cake orders weekly and ensured a high quality product in a timely manner.

Manager

Nestle Toll House Cafe
11.2020 - 01.2022
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Shift Leader

Dickey's BBQ/Corner Pantry
03.2020 - 12.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Shift Leader

Auntie Anne's Pretzels
09.2016 - 01.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

No Degree - Business

Louisiana State University Shreveport
Shreveport, LA

High School Diploma -

Benton Highschool
Benton, LA
05-2018

Skills

  • Promotional planning
  • Store operations oversight
  • Hourly shift management
  • Personnel development
  • Customer service
  • Sales analysis
  • Team building
  • Team development
  • Goals and performance
  • Team leadership

Certification

  • Food Safety Certified via ServSafe

Timeline

Store Manager

Great American Cookies
01.2022 - Current

Manager

Nestle Toll House Cafe
11.2020 - 01.2022

Shift Leader

Dickey's BBQ/Corner Pantry
03.2020 - 12.2020

Shift Leader

Auntie Anne's Pretzels
09.2016 - 01.2020

No Degree - Business

Louisiana State University Shreveport

High School Diploma -

Benton Highschool

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Zachary Haegele