Zachary Hayes
Flower Mound,TX
Summary
Dedicated military veteran with four years of experience in equipment operation, maintenance, and tactical deployment, complemented by strong communication and maneuvering skills. Demonstrated ability to thrive in high-pressure environments while collaborating effectively with diverse teams to tackle complex challenges. Experienced Shift Leader with a year of expertise in reviewing team tasks to ensure quality and productivity while fostering an engaging atmosphere as both a leader and trainer. Consistently recognized for attention to detail, commitment to excellence, and achievement of organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Dutch Bros Coffee
03.2025 - Current
- Supervised team operations to ensure efficient workflow and exceptional customer service.
- Trained new baristas on beverage preparation and safety protocols, enhancing team performance.
- Developed staff schedules to optimize labor costs while meeting customer demand peaks.
- Resolved customer concerns promptly to enhance satisfaction and foster loyalty.
- Led team meetings to align goals, share feedback, and encourage collaboration among staff members.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Barista
Dutch Bros Coffee
10.2024 - 03.2025
- Prepared high-quality coffee beverages according to established recipes and customer preferences.
- Operated espresso machines and brewing equipment, ensuring optimal functionality and cleanliness.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Managed inventory levels, restocking supplies to maintain efficient workflow during peak hours.
- Developed knowledge of menu items, effectively recommending selections based on customer tastes.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
Assault Amphibious Vehicle Crewmember
Department of Defense, United States Marine Corps
09.2020 - 04.2024
- Operated and maintained a $1.4 million vehicle while conducting tactical deployment of onboard weapons, ensuring combat readiness.
- Implemented maintenance procedures to sustain operational readiness and safety.
- Developed and executed risk assessment protocols for mission success.
- Demonstrated effective problem-solving and leadership in high-stakes environments.
- Collaborated with team members to achieve mission objectives.
- Provided security for a government facility during a national security mission
- Trained new crew members on safety protocols, operational procedures, and equipment usage.
- Monitored inventory levels and reported discrepancies to streamline supply chain processes.
Warehouse Stocker
Bath & Body Works
10.2019 - 02.2020
- Restocked shelves to maintain inventory levels and organized items for easy identification.
- Identified and reported damaged goods for replacement or return credit.
- Assisted with physical inventories to ensure stock count accuracy.
- Conducted quality checks on incoming products using barcode scanning devices.
- Notified supervisors of order discrepancies and maintained clean work areas for safety and productivity.
- Received and inspected incoming shipments for accuracy and quality compliance.
Education
High School Diploma -
Education
Flower Mound, TX05-2019
Skills
- Attention to Detail
- Multitasking and Time Management
- Supervising experience
- Preventive Maintenance and Risk Assessment
- Conflict Management
- Security Clearance and First Aid Training
- Employee training
- Military Experience
- Customer service
- Analytical and Critical Thinking
- Effective Communication and Active Listening
- Shift management
- Leadership
- Continuous Improvement and Adaptability
- Team management
- Mentoring
- Reliability and Professionalism
- Employee evaluation
- Self-Motivation and Problem-Solving
Certification
- Driver's License
- Use of Force Training
- Tactical Combat Casualty Care - ASM Training
- Sexual Assault Prevention and Response Training
Languages
English
Native or Bilingual
Timeline
Shift Lead
Dutch Bros Coffee
03.2025 - Current
Barista
Dutch Bros Coffee
10.2024 - 03.2025
Assault Amphibious Vehicle Crewmember
Department of Defense, United States Marine Corps
09.2020 - 04.2024
Warehouse Stocker
Bath & Body Works
10.2019 - 02.2020
High School Diploma -
Education