Zachary Henson
Liverpool,NY
Summary
Professional automotive parts specialist prepared for role with history of optimizing inventory and ensuring seamless parts distribution. Skilled in identifying and sourcing automotive parts, contributing to high customer satisfaction and operational efficiency. Known for strong team collaboration and adaptability to changing demands, providing reliable support in dynamic environments.
Overview
6
6
years of professional experience
Work History
Parts Advisor
Drivers Village
Cicero, NY
04.2024 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
Wholesale Parts Advisor
Akins Ford Dodge Chrysler Jeep Ram
Winder, GA
02.2021 - 04.2024
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
- Assisted customers in finding appropriate parts promptly.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts from various distributors to fulfill demands.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
Cashier/Bagger/Stocker
Ingles
Winder, GA
08.2019 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Foothills Charter High School
Bethlehem, GA06.2021
Skills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- Parts identification
- Automotive industry
- Returns handling
- Ordering parts
- Customer service
- Problem-solving skills
- Team collaboration
- Email communication
- Forklift operation
- Invoice processing
- Goal setting
- Inventory management
- Cycle counting
- Vendor relations
- Performance tracking
Timeline
Parts Advisor
Drivers Village
04.2024 - Current
Wholesale Parts Advisor
Akins Ford Dodge Chrysler Jeep Ram
02.2021 - 04.2024
Cashier/Bagger/Stocker
Ingles
08.2019 - 02.2021
Foothills Charter High School