Zachary Higginbotham
Jacksonville,FL
Summary
Accomplished Floral Sales Manager with a proven track record at PENNOCK FLORAL, enhancing client satisfaction and increasing sales revenue through strategic sales practices and effective team leadership. Expert in relationship building and sales operations, with a knack for crafting persuasive sales presentations and fostering enduring client relationships. Successfully spearheaded projects and trained staff, significantly improving efficiency and sales outcomes.
* Also Im a state registered master floral designer.
* Event designer for over twenty years
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floral Sales Manager
PENNOCK FLORAL
Jacksonville, FL
07.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
LEAD Floral Designer
Spencer's Florist
Jacksonville, FL
03.2021 - 06.2023
- Spearheaded a successful redesign of the company''s portfolio, showcasing unique designs and attracting new business opportunities.
- Enhanced customer satisfaction by creating visually stunning and memorable floral designs for various events.
- Optimized workflow processes in the design studio, allowing for more efficient project completion times without compromising quality standards.
- Increased revenue through upselling services like custom installations or add-on items during client consultations.
Education
Cosmetology - Cosmetology
Virginia College - Birmingham
Birmingham, AL06.2010
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Product Knowledge
- Sales expertise
- Sales Presentations
- Client Relationship Management
- Direct Sales
- Goal Setting
- Account Management
- Sales operations
Accomplishments
Accredited, state floral designer buy F.S.M.D
Affiliations
Florida state floral association
Certification
FSMD
Timeline
Floral Sales Manager
PENNOCK FLORAL
07.2023 - Current
LEAD Floral Designer
Spencer's Florist
03.2021 - 06.2023
Cosmetology - Cosmetology
Virginia College - Birmingham