Zachary Ineman
Garfield Heights,OH
Summary
Detail-oriented professional with extensive experience in controlled environments requiring precision, compliance adherence, and effective communication. Skilled in managing complex processes, coordinating cross-functional teams, and implementing structured workflows to ensure operational accuracy. Proven ability to analyze payment-related data, resolve exceptions, and maintain meticulous documentation. Seeking an RCM Analyst position where strong attention to detail, analytical capabilities, and commitment to accuracy will contribute to efficient payment processing operations and treasury services excellence.
Overview
18
18
years of professional experience
Work History
Cash Specialist, Paying and Receiving
Federal Reserve Bank of Cleveland
Cleveland, Ohio
02.2023 - Current
- Process and verify currency transactions with 99.9% accuracy in a highly controlled environment, ensuring compliance with Federal Reserve protocols
- Implement strict verification protocols ensuring complete compliance with established procedures and regulatory requirements
- Follow complex verification procedures to perform receipt validation and currency processing under minimal supervision
- Process payments weekly while actively communicating with Depository Institutions to ensure seamless transaction flow and resolution of inquiries
- Coordinate with multiple departments to resolve processing exceptions and ensure operational continuity
- Identify and escalate discrepancies requiring technical resolution, ensuring timely money movement and settlement
- Maintain detailed documentation of all transactions, adhering to precise record-keeping standards for audit and reconciliation purposes
Inside Sales Representative
Ferguson Enterprises
Cleveland, Ohio
08.2022 - 01.2023
- Generated comprehensive job quotes requiring precise calculations, specification verification, and pricing accuracy for multi-component orders
- Processed average of 25+ customer orders daily while maintaining 95% accuracy rate in order entry and quote generation
- Collaborated with sales teams to coordinate multi-step solutions, ensuring seamless customer experience from inquiry to order fulfillment
- Managed complex customer inquiries requiring detailed analysis and systematic problem resolution for commercial and residential plumbing, HVAC, and waterworks solutions
- Documented all customer interactions with meticulous detail in CRM system for cross-departmental reference and continuous follow-up
- Utilized systematic approach to track order status, inventory availability, and delivery coordination
Business Development Representative
Group Management Services
Richfield, Ohio
07.2021 - 08.2022
- Responsible for increasing small business client acquisition by 15% through strategic prospecting in the commercial property management and facility services sector
- Networked and prospected through LinkedIn and social media platforms to generate qualified leads for commercial facility management services
- Analyzed prospect data to identify strategic business opportunities through methodical market research and lead qualification
- Maintained detailed tracking of all prospect interactions in CRM system, ensuring consistent follow-up and relationship development across 100+ active leads
- Built and maintained relationships with 50+ prospective clients by assisting sales representatives with follow-up tasks and account coordination
- Coordinated with multiple departments to provide prospects with comprehensive service solutions and pricing proposals
Dietary Aide/Technician
Light of Hearts Villa
Bedford, Ohio
08.2008 - 08.2017
- Cultivated relationships with 120+ residents to effectively support individualized dietary needs and preferences
- Maintained detailed records of resident meal preferences, dietary restrictions, and special requirements for care plan coordination
- Enhanced resident experience by promoting positive and welcoming culture, resulting in improved satisfaction scores
- Provided empathetic and professional interactions in diverse social settings to enhance resident trust and communication
Dining Services Coordinator
Light of Hearts Villa
Bedford, Ohio
09.2017 - 01.2021
- Led team of 10 staff members, ensuring adherence to detailed service procedures, safety standards, and quality protocols in senior living facility
- Managed inventory control system with precise record-keeping and validation protocols, achieving 20% reduction in food waste through systematic tracking
- Prepared inventory in compliance with menu development requirements, coordinating with dietitians to meet resident nutritional needs
- Educated coworkers on compliance with food safety regulations, OSHA standards, and Ohio Department of Health requirements to ensure safety and quality
- Conducted regular audits and inspections, documenting findings and implementing corrective actions to maintain 100% compliance rate
- Communicated effectively with cross-functional teams including nursing, administration, and maintenance to coordinate resident services
- Resolved service exceptions and resident concerns through systematic problem-solving, enhancing resident satisfaction and service quality
Education
Associate of Applied Business - Culinary Arts
Cuyahoga Community College
Cleveland, OH05-2020
Associate of Applied Business - Food Service/Restaurant Management
Cuyahoga Community College
Cleveland, OH05-2017
Skills
- Payment reconciliation
- Inventory data management
- Compliance coordination
- Verification tools and record-keeping systems
- CRM systems and database management
- Microsoft Office Suite and FedCash Suite
- Analytical problem solving
- Strategic improvement
- Complex documentation
- Customer service and support
- User support
- Team communication and collaboration
Professional Development And Activities
- FedItForward Participant
- Federal Reserve Employee Resource Group Engagement
- Continuous professional development in payment processing and treasury operations
- Shadowed RCM Analyst
- Assited at Cincinatti Federal Reserve
Timeline
Cash Specialist, Paying and Receiving
Federal Reserve Bank of Cleveland
02.2023 - Current
Inside Sales Representative
Ferguson Enterprises
08.2022 - 01.2023
Business Development Representative
Group Management Services
07.2021 - 08.2022
Dining Services Coordinator
Light of Hearts Villa
09.2017 - 01.2021
Dietary Aide/Technician
Light of Hearts Villa
08.2008 - 08.2017
Associate of Applied Business - Culinary Arts
Cuyahoga Community College
Associate of Applied Business - Food Service/Restaurant Management
Cuyahoga Community College