Zachary Jewell
Centreville,Virginia
Summary
Highly collaborative team player with a strong willingness to learn and adapt. Known for dependability, customer orientation, and safety consciousness. Exceptional problem-solving skills and thrives in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Membership Director
The Fitness Equation
06.2024 - Current
- Supervise, train, and motivate a team of Sales Consultants to meet and exceed individual and team membership sales targets.
- Ensure a positive team culture that emphasizes communication, high performance, and exceptional customer service.
- Resolve escalated member issues and complaints, ensuring all concerns are handled with professionalism and care.
- Coordinate with other department leaders to ensure a seamless member experience and a high standard of service.
- Help lead regular team meetings to boost morale, enhance skills, and drive performance.
Sales Consultant
The Fitness Equation
01.2023 - 06.2024
- Conduct gym tours, explain membership packages, and address potential members' needs to facilitate sign-ups.
- Actively prospect, engage, and convert leads into gym members through in-person, phone, and digital outreach.
- Build and maintain positive relationships with gym members to encourage retention and upselling of additional services.
- Handle day-to-day administrative tasks related to membership accounts, billing issues, and cancellations.
Membership Concierge I/II
Lifetime Fitness
01.2022 - 11.2022
- Facilitate check in process for members and guests
- Provided expert customer service by building relationships with members and assisting them with account maintenance and conducting transactions
- Brought in new members by pitching the Lifetime brand through both cold and warm calls
- Educated prospective members on the amenities and tools within the club that would best fit their personalized fitness goals
- Promoted within four months from Concierge level 1 to Concierge level 2, giving me the opportunity to train and educate associates on how to deliver sales pitches
Front Desk Receptionist/Building Maintenance
Fairfax County Park Authority
03.2015 - 06.2017
- Confirmed relevant guest information and payment methods
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Moved objects to and from storage rooms
- Sanitized recreational spaces after customer use
Education
Bachelor of Arts - Sociology, Political Science
Georgetown University
Washington, D.C.12.2021
Skills
- Teamwork
- Willingness to learn
- Dependability
- Customer orientation
- Safety consciousness
- Problem-solving
Accomplishments
- Division 1 Football Player that collaborated with teammates and coaches to come up with different strategies to best help our program succeed
- Member of the 2020 and 2021 football team’s leadership council
- All-League Player 2021
- 2021-2022 Jeremiah Minihan Coaches Award for Outstanding Contribution to the team’s success
Timeline
Assistant Membership Director
The Fitness Equation
06.2024 - Current
Sales Consultant
The Fitness Equation
01.2023 - 06.2024
Membership Concierge I/II
Lifetime Fitness
01.2022 - 11.2022
Front Desk Receptionist/Building Maintenance
Fairfax County Park Authority
03.2015 - 06.2017
Bachelor of Arts - Sociology, Political Science
Georgetown University
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