Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zachary Jordan

Lake Mary,FL

Summary

Flexible Service Advocate with talents in building customer loyalty by finding effective solutions for customer needs. Outstanding follow-up abilities and a four year background in customer service. Ambitious and hardworking to work independently with minimal supervision.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Advocate

Target
09.2022 - 01.2024
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Enhanced client retention through exceptional service delivery and proactive communication.
  • Streamlined workflow processes by identifying inefficiencies and implementing improvements.
  • Supported team members, fostering a collaborative and productive work environment.

Lead Key Holder

Sally's Beauty Supply
03.2022 - 09.2022
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
  • Managed inventory levels for optimal stock availability and minimized excess inventory through careful monitoring and timely ordering.
  • Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.

Freight Associate

The Home Depot Inc
03.2020 - 08.2020
  • Enhanced shipment efficiency by implementing a streamlined loading and unloading process.
  • Reduced freight damage incidents with thorough inspections and proper handling techniques.
  • Maintained accurate inventory records by conducting regular audits and updating the database accordingly.
  • Collaborated with team members to optimize warehouse space, ensuring timely receipt of incoming shipments.

Education

High School Diploma -

Lake Mary High School
Lake Mary, FL
05.2020

Skills

  • Innovative
  • Customer Service Background
  • Effective Communication
  • Interpersonal Skills
  • Time Management
  • Product Knowledge

Certification

Microsoft Certified

References

References available upon request.

Timeline

Service Advocate

Target
09.2022 - 01.2024

Lead Key Holder

Sally's Beauty Supply
03.2022 - 09.2022

Freight Associate

The Home Depot Inc
03.2020 - 08.2020

High School Diploma -

Lake Mary High School

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Zachary Jordan