Summary
Overview
Work History
Education
Skills
Timeline
Alfredo Ruiz

Alfredo Ruiz

Service Advacate
Chaska,MN

Summary

Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically. Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively. Flexible Service Advocate with talents in building customer loyalty by finding effective solutions for customer needs. Outstanding follow-up abilities and a 2 year background in customer service. Ambitious and hardworking to work independently with minimal supervision.

Overview

2
2
years of professional experience

Work History

Service Advocate

Target
Chaska, MN
03.2023 - Current
  • Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Performed follow-up services for dissatisfied customers.
  • Developed employee training programs to achieve optimal level of performance during customer interactions.
  • Delivered friendly service and offered expert support in every interaction.

Receptionist

Great Clips Hair Salon
Chaska, MN
06.2021 - 01.2022
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.

Education

High School Diploma -

Chaska High School, Chaska, MN
06.2023 - 06.2023

Skills

Complex problem-solving

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Timeline

Chaska High School - High School Diploma,
06.2023 - 06.2023
Service Advocate - Target
03.2023 - Current
Receptionist - Great Clips Hair Salon
06.2021 - 01.2022
Alfredo RuizService Advacate