DE’ONNA CARTER
Fresno,TX
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Hardworking Service Advocate adept at providing outstanding customer service by responding quickly to customer requests, complaints and communications. Uses critical thinking to quickly resolve escalated issues and listen closely to customers. Effective data entry and advanced computer skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advocate
Target
Houston, TX
11.2017 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Intern
Shell Oil
Houston, TX
07.2014 - 03.2015
- Maintained accurate records of all activities performed throughout internship period.
- Monitored operations and reviewed records and metrics to understand company performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
Education
Esthetician - Master Aesthetician
Ogle School of Hair Skin And Nails
Stafford, TX12-2022
Liberal Arts And General Studies
Texas Southern University
Houston, TX05-2017
High School Diploma -
James Madison High School
Houston, TX05-2015
Skills
- High level of integrity
- Relationship building and management
- Work Ethic and Integrity
- Vigilant and watchful
- Multitasking Capabilities
- Customer service background
- Security systems knowledge
- Crime prevention method
- Complex Problem-Solving
- Operations Management
- General security and Surveillance
- Problem-solving abilities
- Decision-making skills
- Fraud Prevention Awareness
Certification
- Security Certification - Level 2
- Licensed Esthetician
Timeline
Service Advocate
Target
11.2017 - Current
Intern
Shell Oil
07.2014 - 03.2015
Esthetician - Master Aesthetician
Ogle School of Hair Skin And Nails
Liberal Arts And General Studies
Texas Southern University
High School Diploma -
James Madison High School