Zachary King
Fremont,NE
Summary
Dynamic Assistant Manager at Sonics Drive In with a proven track record in enhancing customer satisfaction and team performance. Skilled in staff training and development, I effectively resolved complaints and improved service quality. Adept at money handling and decision-making, I fostered a positive environment that elevated guest experiences.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Sonics Drive In
10.2024 - 07.2025
- Supported daily operations by coordinating staff schedules and ensuring adequate coverage during peak hours.
- Assisted in maintaining high customer service standards, addressing concerns promptly to enhance guest satisfaction.
- Trained new employees on operational procedures and point-of-sale systems to ensure consistent performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma - None
Penn Foster Career School
Scranton, PA03.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
Timeline
Assistant Manager
Sonics Drive In
10.2024 - 07.2025
High School Diploma - None
Penn Foster Career School