Zachary Kocher

As Supervisor, I oversee daily operations, ensuring strict adherence to university policies and standards while upholding a responsible and friendly environment for all customers. I apply strong leadership and problem-solving skills to manage and mentor our staff, coordinating optimal scheduling and workload distribution to maximize resource efficiency. My focus includes implementing process improvements and cost-saving measures, which have streamlined a better workflow within our facility. I am directly responsible for managing afternoon workloads, executing evening closing procedures, and ensuring station monitoring and cleanliness according to established checklists. I enhance team performance and compliance through training, the development of training materials, and prompt conflict resolution, fostering a positive work environment. I ensure customer satisfaction by addressing inquiries, concerns, and finding effective solutions, alongside managing daily food handling and stocking to guarantee up-to-date products.

As a Golf Course Attendant at Geneva Golf Club, I play a pivotal role in delivering exceptional service to members. With a focus on professionalism and a keen understanding of mixology, I contribute to creating a welcoming and upscale atmosphere in the club's bar area. At Geneva Golf Club, I also play a crucial role within our pro shop. My responsibility is to provide service to golf enthusiasts and members. Working in the golfing community, I contributed to creating a welcoming and knowledgeable environment in the pro shop.

As a Construction Worker for Oxshore, I played a critical role in construction projects, specializing in remodeling, reconstruction, and restoration of residential homes, including Section 8 housing, deck/porch repair, basement/bathroom remodeling, vinyl siding, and drywall installation. I worked effectively both independently and in collaboration with team members to optimize workflow and meet strict productivity and quality expectations. My proficiencies include operating heavy machinery and utilizing a full range of hand and power tools, such as hammers, saws, levels, and fastening devices, to ensure projects are completed accurately and on time. I also practiced safe loading, unloading, and moving of materials. Committed to safety, I maintained job site cleanliness, disposed of debris to remove hazards, and adhered to all safety protocols and regulations while growing my understanding of construction standards through collaboration with experienced professionals.