Zachary Kohn
Hoffman Estates,IL
Summary
Proven server with a strong work ethic and exceptional customer service skills, demonstrated at Biaggi's Ristorante Italiano. Excelled in guest engagement and teamwork, significantly increasing referrals and managing large banquets efficiently. Skilled in using POS systems and adept at addressing customer dietary needs, ensuring memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Melting Pot
06.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Effectively handled a variety of food allergies and dietary restrictions
Server
Biaggi's Ristorante Italiano
10.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked on banquets with over 80 guests, and took on a leadership roll to make sure all servers were coordinated
Education
High School Diploma -
Elgin Community College
Elgin, IL04-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Strong focus on the team
- React quickly to customer needs
Accomplishments
. Voted the most helpful server by more than half of my co-workers in a blind vote
Timeline
Server
Melting Pot
06.2023 - Current
Server
Biaggi's Ristorante Italiano
10.2021 - Current
High School Diploma -
Elgin Community College
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