Zachary Kreutzer
Adamstown,PA
Summary
Adept at leading teams to deliver exceptional customer service, as demonstrated during my tenure at Tru By Hilton. Skilled in hospitality services and problem-solving, I enhanced guest satisfaction and streamlined front desk operations. My personable nature and leadership abilities have consistently improved workplace efficiency and guest experiences.
Overview
6
6
years of professional experience
Work History
Front Desk Manager
Tru By Hilton
Denver, PA
09.2023 - Current
- Produced thorough, accurate and timely reports of project activities.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Delegated work to staff, setting priorities and goals.
Front Desk Agent
Tru By Hilton
Denver, PENNSYLVANIA
06.2023 - 09.2023
- Greeted, registered and assigned rooms to hotel guests.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
Front Desk Agent
Best Western
03.2021 - 10.2022
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Provided excellent customer service while upholding company policies.
- Worked effectively in team environments to make the workplace more productive.
Materials
Henry Schein
10.2020 - 12.2020
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Organized warehouse inventory according to warehouse plan.
Dairy Associate
Weis Markets
03.2019 - 06.2020
- I stocked shelves in the dairy department and made sure the shelves were rotated
- I also worked as a cashier when they needed me to
Education
High School Diploma - AP courses
Cocalico Senior High School
Denver, PA05-2020
Wiesbaden High School
Skills
- Personable
- Team player
- Leadership skills
- Problem-solving skills
- Hospitality services
Accomplishments
- Hilton Sales Certified
- Servsafe Manager Certified
Timeline
Front Desk Manager
Tru By Hilton
09.2023 - Current
Front Desk Agent
Tru By Hilton
06.2023 - 09.2023
Front Desk Agent
Best Western
03.2021 - 10.2022
Materials
Henry Schein
10.2020 - 12.2020
Dairy Associate
Weis Markets
03.2019 - 06.2020
High School Diploma - AP courses
Cocalico Senior High School
Wiesbaden High School
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