Zachary LaFromboise
Jacksonville
Summary
Adaptable professional with a strong background in parts sales and inventory management. Known for resolving customer inquiries effectively and mentoring team members to enhance sales techniques. Ready to leverage expertise to drive sales growth and improve customer experiences.
Results-driven sales manager with expertise in customer service, inventory management, and team collaboration. Proven track record in enhancing customer satisfaction and driving sales performance through effective mentoring and problem-solving.
Overview
3
3
years of professional experience
Work History
Customer Sales Representative
AutoZone
Jacksonville, FL
06.2023 - 01.2026
- Assisted customers in selecting automotive parts and accessories to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained up-to-date knowledge of product offerings and promotions to inform customer decisions.
- Resolved customer inquiries and complaints promptly to maintain service quality.
Part Sales Manager
AutoZone
Jacksonville, FL
02.2026 - Current
- Supervised daily operations of sales floor, ensuring optimal customer service and product availability.
- Trained and mentored team members on effective sales techniques and inventory management practices.
- Analyzed sales data to identify trends, optimizing stock levels and merchandising strategies.
- Coordinated with suppliers to maintain accurate inventory levels and timely product deliveries.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and satisfaction.
- Implemented promotional displays, increasing product visibility and driving sales performance.
- Conducted regular audits of inventory processes, identifying areas for improvement in accuracy and loss prevention.
- Ensured compliance with company policies and industry regulations in all aspects of parts sales operations.
- Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.
- Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
- Cultivated a positive workplace culture by promoting open communication between team members.
- Played an instrumental role in achieving or surpassing monthly sales targets consistently throughout tenure as Part Sales Manager.
- Ordered parts from various distributors to fulfill demands.
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
- Developed strong relationships with suppliers for better pricing, delivery times, and product availability.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL2025
Skills
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Clean driving record
- Parts installation
- Operations management
- Invoice processing
- Training and coaching
- Staff training
- Inventory management
- Sales training
- Order fulfillment
- Vehicle operations
- Shipping coordination
- Supply orders
- Delivery coordination
- Inventory auditing
- Suggestive selling
- Cycle counting
- Customer education
- Returns management
- Parts recommendation
- Stock number and pricing data
- Cash handling and reconciliation
- Active listening
- Adaptability and flexibility
- Decision-making
- Store operations
- Customer relations
- Health and safety procedures
- Inventory and stocking
Timeline
Part Sales Manager
AutoZone
02.2026 - Current
Customer Sales Representative
AutoZone
06.2023 - 01.2026
High School Diploma -
Mandarin High School