Zachary Lape
Columbus,OH
Summary
A driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of food quality and service to customers and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hardworking and passionate with an eagerness to take the next step up.
Overview
2
2
years of professional experience
Work History
Restaurant Shift Manager
Five Guys Burger And Fries
1790 Stringtown Rd.
10.2022 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Oversaw and took part in food preparation and monitored safety protocols.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Kitchen Manager
C-Town Wings
1903 Havemann Rd.
12.2021 - 08.2022
- Maintained clean and safe work environments, adhering to all health department regulations and guidelines.
- Contributed to positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
Van Wert High School
Van Wert, OH05.2019
Skills
- Food Preparation
- Meal Preparation
- Strong attention to safe food handling procedures
- Food Handler Certification (ServSafe Certified)
- Kitchen Management
- Ordering Supplies
- Training and mentoring
- Verbal and written communication
Timeline
Restaurant Shift Manager
Five Guys Burger And Fries
10.2022 - Current
Kitchen Manager
C-Town Wings
12.2021 - 08.2022
High School Diploma -
Van Wert High School