Zachary London
Apopka
Summary
Dynamic sales leader with a proven track record at Greenway Chrysler Dodge Jeep Ram, excelling in contract negotiation and customer satisfaction. Achieved top sales performance, driving a 60% product penetration rate while fostering team development and morale. Expert in budget management and inventory control, consistently surpassing revenue goals.
Overview
13
13
years of professional experience
Work History
New Car Sales Manager
Greenway Dodge Chrysler Jeep
Orlando
07.2025 - Current
- Managed daily operations of new car sales team effectively.
- Developed training programs for sales staff to enhance product knowledge.
- Analyzed market trends to adjust inventory and pricing strategies accordingly.
- Completed extensive product line training to increase sales and render improved services to customers.
- Negotiated contracts with vendors for parts, services, supplies, and other necessary items.
Internet/Training Manager
Greenway Chrysler Dodge Jeep Ram
Orlando
08.2022 - 07.2025
- Supervise a team of approximately six salespeople, ensuring they stay focused on prospecting, generating leads, selling vehicles, assisting with closing deals, and improving closing opportunities.
- Enhance team morale, and motivate sales members to improve and adopt new techniques.
- Help in operations management, sales, and marketing efforts to increase revenue and overall financial performance.
- Contribute to the establishment of a business development team of four agents to manage inbound and outbound prospects, schedule appointments, and drive customers into the showroom.
- Initiate a service-to-sales campaign by collaborating closely with service advisors to generate leads through the Service Department.
- Partner with lenders, dealers, and other stakeholders to facilitate smooth and successful transactions.
- Develop and strictly enforce controls on revenue and expenses, with a focus on protecting the company assets.
- Work with team leaders in establishing standards, policies, and procedures to maintain compliance and meet revenue goals.
- Rapidly emerged as a top producer, generating $2,700 per deal and achieving a 60% product penetration rate.
- Made a key contribution to achieving higher sales staff retention, with several trained salespeople advancing into management roles or on track for promotion.
- Accomplished the highest per vehicle retailed (PVR) in finance at $3,000 per deal and maintained the highest product penetration rate at over 75%.
- Consistently led in sales, averaging 24 cars sold per month.
- Received the Salesman of the Month, Salesman of the Year, and Finance Manager of the Month awards.
Finance and Insurance Manager
Greenway Chrysler Dodge Jeep Ram
Orlando
01.2022 - 10.2022
- Coordinated between sales and finance departments for seamless transactions.
- Oversaw insurance policy processes and provided guidance to staff.
- Managed finance operations to ensure compliance with industry regulations.
- Reviewed contracts and agreements for compliance with company standards.
- Communicated regularly with customers regarding their account status or changes in policy terms, conditions, rates.
Internet Sales Manager
Greenway Chrysler Dodge Jeep Ram
Orlando
06.2021 - 01.2022
- Oversaw 22 to 32 salespeople, ensuring they followed up on leads, answered calls, and successfully closed sales, and conducted process training for salespeople to streamline and simplify the sales procedures.
- Coached sales staff on company policies and effective sales practices.
- Oriented new hires on sales processes and techniques to ensure they could sell at least eight cars a month within the first three months; assessed their suitability for the Sales Team and made decisions on whether to transition them to different roles within Greenway if needed.
- Addressed and solved complex issues using advanced analytical and problem-solving techniques.
- Delivered superior and individualized customer service by performing post-purchase follow-ups with customers.
- Improved customer satisfaction by training sales associates on product details, sales incentives, and techniques.
- Surpassed sales targets by building, leading, and motivating a high-performing sales team.
- Increased appointments and sales compared to previous years by creating and managing a Business Development Center (BDC) Department that enhanced store traffic.
- Met sales goals and service targets by developing and maintaining new customer relationships.
Salesman
Greenway Chrysler Dodge Jeep Ram
Orlando
08.2020 - 06.2021
- Assisted customers in selecting vehicles that suited their needs.
- Maintained up-to-date knowledge of vehicle inventory and promotions.
- Provided excellent customer service during the sales process and follow-ups.
- Utilized CRM software to track customer interactions and sales progress.
- Educated customers on product features and technical details to highlight benefits.
Team Lead | Consumer Loan Officer
Addition Financial Credit Union
Lake Mary
02.2016 - 08.2020
- Led a team of six, assisting with inquiries related to basic transactions such as checking balances, locking and unlocking debit and credit cards, loan processing, and identifying cross-selling opportunities.
- Trained new loan processors on system usage and customer information entry.
- Supported senior credit officers with complex loan cases.
- Reviewed and processed customer loan applications, making approval or denial decisions.
- Administered the full loan proposal life cycle, including origination, review, processing, closing, and administration.
- Organized and maintained a database of applicants' credit histories, financial statements, and other relevant data.
- Edited loan agreements to improve clarity and secure compliance with regulations.
- Adhered to regulatory requirements including the Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
- Collaborated with the Training Department to create and implement best practices for training and processing procedures.
- Completed cross-training with the Business and Mortgage Lending departments, expanding expertise in new business acquisition and mortgage lead generation.
- Earned the Employee of the Quarter award after securing $2.8M in new business.
- Contributed to closing over $1M in consumer loans each month, including personal loans, credit cards, auto loans.
- Achieved the highest warranty and ancillary product penetration rate at 67%.
- Developed a Loan Closing Playbook to guide loan processors on the necessary information to request from customers, enabling them to effectively manage and close their loans.
Back of House Team Lead | Kitchen Specialist
Chick-fil-A
Winter Park
07.2013 - 02.2016
- Directed the Back-of-House Team of 8 to 12 individuals, overseeing food preparation, break schedules, and kitchen cleanliness and organization for the next shift.
- Aided in onboarding new team members, ensuring they were trained in food handling safety, proper food presentation, and cleaning procedures.
- Held responsible for training new hires in preparing food that met quality standards, managing shifts, and supporting team leaders and managers.
- Played a significant role in maintaining food costs below 25% by managing inventory effectively and maintaining adequate stocks of fresh food for customers.
Education
BBA - Acquisition And Contract Management
Strayer University
Orlando, FL12-2025
Skills
- Microsoft Office Suite
- Budget management
- Contract negotiation
- Inventory control
- Customer satisfaction
Qualifications Summary
Results-driven, strategic, and multifaceted professional with extensive sales and financial operations management experience across diverse industries; backed by a proven track record in driving revenue growth, optimizing financial performance, and boosting team performance. Skilled at developing and implementing strategies to enhance procurement processes, strengthen supplier relationships, and ensure cost-effective sourcing solutions. Adept at training and mentoring teams, improving operational efficiency, and fostering a collaborative work environment to meet and exceed organizational goals.
Timeline
New Car Sales Manager
Greenway Dodge Chrysler Jeep
07.2025 - Current
Internet/Training Manager
Greenway Chrysler Dodge Jeep Ram
08.2022 - 07.2025
Finance and Insurance Manager
Greenway Chrysler Dodge Jeep Ram
01.2022 - 10.2022
Internet Sales Manager
Greenway Chrysler Dodge Jeep Ram
06.2021 - 01.2022
Salesman
Greenway Chrysler Dodge Jeep Ram
08.2020 - 06.2021
Team Lead | Consumer Loan Officer
Addition Financial Credit Union
02.2016 - 08.2020
Back of House Team Lead | Kitchen Specialist
Chick-fil-A
07.2013 - 02.2016
BBA - Acquisition And Contract Management
Strayer University