Zachary Martinez
Douglas,WY
Summary
Skilled Assistant General Manager/Sales Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve organizational outlook.
Overview
12
12
years of professional experience
Work History
Assistant General Manager/Director of Sales
JJM Group Hotels/ Hampton Inn and Suites Douglas
Douglas, WY
08.2019 - Current
- Assisted General Manager with tasks as directed.
- Assist department managers with problem solving and task management.
- Troubleshooting server/connectivity issues associated with front desk workstations, keycard server, phone issues, and guest wifi issues.
- Setup and conduct interviews with prospective employees.
- Involved in disciplinary/termination processes.
- Coached employees on brand standards, and hotel policies.
- Trained front desk employees on hotel Property Management System.
- Attended conference calls with Hilton revenue manager, General Manager, and Regional manager weekly to review hotel progress in terms of revenue goals, occupancy, and managing rates.
- Set up, manage rates, and manage inventory for group blocks for sports groups, associations, and companies.
- Cover front desk shifts as needed.
- Create and manage rate contracts with corporate clients.
- Assisted with minor hotel maintenance issues.
- Analyzed sales data to identify opportunities for growth.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Resolved customer complaints while maintaining a professional demeanor.
- Ensured that customer service standards were met at all times.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Motivated and led team members to work together.
- Monitored competitor activity to stay competitive.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Assisted with yearly hotel budgeting process.
- Assisted with creating yearly marketing plan.
Sales Manager
JJM Group Hotels/Hampton Inn and Suites Douglas
Douglas, WY
08.2017 - 08.2019
- Set up, manage rates, and manage inventory for group blocks for sports groups, associations, and companies.
- Attended conference calls with Hilton revenue manager, General Manager, and Regional manager weekly to review hotel progress in terms of revenue goals, occupancy, and managing rates.
- Create and manage rate contracts with corporate clients.
- Analyzed sales data to identify opportunities for growth.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Monitored competitor activity to stay competitive.
- Formed and sustained strategic relationships with clients.
- Assisted with creating yearly marketing plan.
Sales Coordinator
JJM Group Hotels/Hampton Inn and Suites Douglas
Douglas, WY
05.2015 - 08.2017
- Set up, manage rates with General Manager approval, and manage inventory for group blocks for sports groups, associations, and companies.
- Create rate contracts for corporate clients, and get approval from General Manager for rates offered.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Formed and sustained strategic relationships with clients.
- Performed cold calls for new business leads.
Front Desk Associate/Night Auditor
Guru Lodging/Douglas Inn and Conference Center
Douglas, WY
11.2012 - 05.2015
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Prepared end-of-day reports detailing total number of guests checked in and out during shift.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Greeted guests upon arrival and provided excellent customer service.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Trained newly hired employees on front desk procedures and business operations.
Education
High School Diploma -
Douglas High School
Douglas, WY05-2007
Skills
- Cash Handling
- Management experience
- Flexibility
- Organized
- Learned four Property Management Systems
- Problem Solver
- Critical thinking
- Works well under pressure
- Teamwork
- Leadership
- Customer Service oriented
- 9 years hotel sales experience
- Communication/writing
- Conflict resolution
Affiliations
- Board Member on the Converse County Tourism Promotion Board for 6 years (2018-2024).
Accomplishments
- Led efforts to replace Ayres Natural Bridge sign in Converse County while on the Tourism Board.
- Team Member of the Month, January 2016 (JJM Group Hotels).
- Team Member of the Year, 2014 (Guru Lodging).
Timeline
Assistant General Manager/Director of Sales
JJM Group Hotels/ Hampton Inn and Suites Douglas
08.2019 - Current
Sales Manager
JJM Group Hotels/Hampton Inn and Suites Douglas
08.2017 - 08.2019
Sales Coordinator
JJM Group Hotels/Hampton Inn and Suites Douglas
05.2015 - 08.2017
Front Desk Associate/Night Auditor
Guru Lodging/Douglas Inn and Conference Center
11.2012 - 05.2015
High School Diploma -
Douglas High School
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