Zachary May
Indianapolis,IN
Summary
Driven and customer service orientated individual that produces results in a timely fashion through problem solving and strategic thinking. With years of supervisor and management experience, I am confident in my ability to adapt and thrive in a new environment. Key strengths include: associate development, analytic decision-making, time management, motivating others, determination and strong work ethic consisting of integrity and honesty.
Overview
5
5
years of professional experience
Work History
Spirits Department Manager
Total Wine & More
03.2024 - Current
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other store locations to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Wine Department Manager
Total Wine & More
05.2023 - 03.2024
- Fostered an inclusive work culture within the team by promoting open communication channels which led to higher job satisfaction rates amongst employees.
- Achieved sales targets consistently by driving effective sales strategies and techniques.
- Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
- Reorganized retail merchandising displays, enhancing store aesthetics and improving customer shopping experiences.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Covered the store while the Store Manager was out, continuing to drive metrics, delegate tasks to other assistant mangers, and was the point of contact for the District Manager
Beer/Spirits Department Manager
Total Wine & More
08.2021 - 05.2023
- Establish and maintain vender relations
- Shrink captain; loss prevention, negative inventory reconciliation
- Oversee beer operations
- Oversee spirits department operations
- Oversee receiving operations
- Help manage a team 30+ employees
- Oversee daily operations of building
- Cash office responsibilities
- New store openings
- Train, develop and coach team members to ensure process is executed and standards remain high.
- Managed and motivated employees to be productive and engaged in work.
Member Specialty Manager
Sam’s Club
03.2021 - 08.2021
- Manage a team of 40+ associates
- Cash office responsibilities
- Oversee daily operations of club on a shift-to-shift basis
- Drive process goals among associates
- Design schedules for designated associates
- Work with management team to ensure smooth open and closing transitions
- Handling associate relations, hiring, termination, and training
- Direct cleanliness among the building and perimeter of outside the building
- Distribute coaching’s to associates
- Contribute to developing associates
- Handle alignment notes
- Run KPI reports and productivity
- Create and drive process
- Tour the building multiple times a day.
Merchandise Manager
BJ’s Wholesale Club
08.2019 - 03.2020
- Played a direct role in the opening of the first BJ’s in Michigan
- Replenished merchandise in a $35mil club
- Assist with truck shipping and receiving
- Manage a team consisting of 15 associates
- In charge of b2b sales
- In charge of resets and planogram changes
- Completed associate schedules
- Forklift certified.
Timeline
Spirits Department Manager
Total Wine & More
03.2024 - Current
Wine Department Manager
Total Wine & More
05.2023 - 03.2024
Beer/Spirits Department Manager
Total Wine & More
08.2021 - 05.2023
Member Specialty Manager
Sam’s Club
03.2021 - 08.2021
Merchandise Manager
BJ’s Wholesale Club
08.2019 - 03.2020