Zachary Mentzer
Columbus,OH
Summary
Experienced in Asset Protection with a strong background in maintaining safety and conducting regular patrols in high-traffic environments. Possess strong conflict resolution skills, surveillance expertise, and ability to respond effectively during crisis situations. Contributed significantly to reducing security risks in previous roles through proactive measures and clear communication skills.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Panera Bread
Columbus, OH
09.2022 - Current
- Supervised daily operations including scheduling shifts, assigning duties, monitoring sales and store labor.
- Provided leadership, insight and mentoring to newly hired managers in training to supply knowledge of various company procedures.
- Maintained up-to-date knowledge of company products, services and expectations.
- Documenting employees not maintaining procedure/policy.
- Monitoring access control to the store and sensitive areas through use of CCTV and physical display as a deterrent.
Campus Asset Protection Officer
Victoria's Secret & CO.
Columbus, OH
09.2016 - 09.2022
- Greeted guests courteously to promote a welcoming atmosphere while making safety a top priority.
- Responded to alarms, investigated disturbances and contacted law enforcement personnel when needed.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Patrolled internal and external building spaces and campus grounds to identify and deter threats to assets.
- Responded quickly to emergency situations to assess and resolve issues.
- Worked independently and collaboratively to resolve urgent issues to protect people and property.
- Generated reports of property damage, theft, accidents and unusual occurrences to document daily activities.
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
Shift Manager
McDonald's
Westerville, OH
04.2013 - 09.2016
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations and to meet labor requirements.
- Kept employees operating productively and efficiently to meet the needs of the business and the customer.
- Made daily cash deposits at the end of shift from all registers and documented the shortages.
- Conducted regular inventory checks to ensure adequate stocking levels for the store.
- Exercised composure under pressure and in escalated customer service scenarios.
Crew Trainer
McDonald's
Westerville, OH
04.2012 - 04.2013
- Taught new employees correct procedures for all areas of operations.
- Mentored new employees to improve performance, food safety and customer service.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality and efficient service.
Crew Member
McDonald's
Westerville, OH
04.2011 - 04.2012
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru, preparing orders and worked in the kitchen.
- Worked well with other employees and accepted coaching from management team.
Skills
- Adaptability
- Conflict Resolution
- Decision Making
- Ability to work in a fast-paced environment
- Access control
- CCTV monitoring
- Incident reporting
- Emergency response
- Situational awareness
- First Aid/CPR
Education & Certificates
Columbus State Community College | Columbus, OH - Criminal Justice
- ServSafe Certified - 2013
- ARC First Aid/CPR Certified - 2022
Timeline
Assistant Manager
Panera Bread
09.2022 - Current
Campus Asset Protection Officer
Victoria's Secret & CO.
09.2016 - 09.2022
Shift Manager
McDonald's
04.2013 - 09.2016
Crew Trainer
McDonald's
04.2012 - 04.2013
Crew Member
McDonald's
04.2011 - 04.2012