Zachary Mercier
Baton Rouge,LA
Summary
Dynamic Restaurant Manager with a proven track record at Raising Cane's, enhancing customer satisfaction and streamlining operations. Excelled in inventory control and staff management, achieving significant improvements in team performance and customer loyalty. Skilled in Microsoft Office and conflict resolution, adept at fostering a positive and efficient working environment. Highly proactive manager with 6 years of experience in team leadership. Background includes sales, management and customer service in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Raising Cane's
06.2018 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
High School Diploma -
St. Michael High School
Baton Rouge05.2019
Skills
- Customer Engagement
- Staff Management
- Team Management
- Passion for customer satisfaction
- Shift Management
- Business operations expertise
- Inventory control and record keeping
- Complaint resolution
- Conflict resolution techniques
- Microsoft Office
Timeline
Restaurant Manager
Raising Cane's
06.2018 - Current
High School Diploma -
St. Michael High School
Similar Profiles
Gracie BerginGracie Bergin
Crew Member at Raising Cane's RestaurantsCrew Member at Raising Cane's Restaurants
Carlton MayiengaCarlton Mayienga
Crew Member at Raising Cane'sCrew Member at Raising Cane's
Emmanuel DiazEmmanuel Diaz
Crew Trainer at Raising Cane's RestaurantsCrew Trainer at Raising Cane's Restaurants
Norah KomollNorah Komoll
Certfied Trainer Crewmember at Raising Cane's Chicken FingersCertfied Trainer Crewmember at Raising Cane's Chicken Fingers
Reese SantinyReese Santiny
Team Member at Chic-Fil-ATeam Member at Chic-Fil-A