Zachary Mesdag
Salem,OR
Summary
Seasoned Service Center Manager with comprehensive experience in overseeing daily operations, implementing customer service strategies and driving team performance. Possess strong leadership skills, adept at cultivating productive teams and maintaining high levels of employee morale. Significant contributions include improved operational efficiency and enhanced customer satisfaction ratings in previous roles. Known for strategic planning abilities and exceptional problem-solving skills.
Overview
11
11
years of professional experience
Work History
Service Center Manager
Valvoline Instant Oil Change
Salem, OR
08.2016 - Current
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Developed and implemented customer service policies and procedures to ensure positive customer experience.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Resolved escalated customer issues by identifying root cause, implementing corrective action, and providing follow-up communication.
- Analyzed data to identify trends in customer inquiries and feedback for process improvement initiatives.
- Conducted regular performance reviews with team members to assess individual progress towards goals.
- Actively sought out innovative solutions that would improve the overall efficiency of the Service Center's operations.
Delivery Driver
Domino's Pizza
Prescot, AZ
02.2016 - 08.2016
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
PIC
Oil Can Henry's
Prescott, AZ
06.2014 - 06.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Shift Leader
Carl's Jr
Prescott, AZ
12.2013 - 12.2015
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Education
GED -
Central High School
Independence OR06-2009
Skills
- Motivation
- Financial Reporting
- Staff Training and Development
- Sales Planning
- Staff Training
- Operational Excellence
- Financial sales
- Service Quality Assurance
- Budget Analysis
- Safety trained
- Payroll
- Budget Management
- Customer Service
Accomplishments
- Service Center Manger of the year 2022
- Triple crown award 2022
- Multiple quadfecta winner
- Manager of the year July, August, and September of 2024
- Multiple NOCR championships
References
References available upon request.
Timeline
Service Center Manager
Valvoline Instant Oil Change
08.2016 - Current
Delivery Driver
Domino's Pizza
02.2016 - 08.2016
PIC
Oil Can Henry's
06.2014 - 06.2016
Shift Leader
Carl's Jr
12.2013 - 12.2015
GED -
Central High School
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