Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Mohan

Albany

Summary

Dynamic Service Manager with a proven track record at Quickserv Auto Care, achieving a 250% increase in productivity. Expert in customer service management and team leadership, adept at problem-solving and optimizing operations. Committed to fostering positive relationships and driving revenue growth through effective communication and strategic planning.

Overview

6
6
years of professional experience

Work History

Service Manager

Quickserv Auto Care
04.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Achieved 250% increase in productivity in fixed operations, parts and service department.

Store Manager

Mr.Tire Service Center
06.2022 - 04.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
  • Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.

Service Advisor

DePaula Ford
10.2021 - 05.2022
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Service Manager

Monro Muffler Brake
12.2018 - 10.2021
  • Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
  • Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.

Education

High School Diploma -

Saratoga Springs Highschool
Saratoga Springs, NY
06-2008

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Reliable and responsible
  • Customer service management
  • Goal oriented

Timeline

Service Manager

Quickserv Auto Care
04.2024 - Current

Store Manager

Mr.Tire Service Center
06.2022 - 04.2024

Service Advisor

DePaula Ford
10.2021 - 05.2022

Service Manager

Monro Muffler Brake
12.2018 - 10.2021

High School Diploma -

Saratoga Springs Highschool

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Zachary Mohan