Zachary Moore
Student
Winter Garden,Florida
Summary
Driven by a results-focused approach, I leveraged my customer service and active listening skills at Plant Street Studios to enhance team productivity and reduce production errors. Demonstrating a friendly, positive attitude and exceptional teamwork, I contributed to significant improvements in operational efficiency and customer satisfaction, embodying the desired skills of a dedicated professional. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Alumni Hall Stores
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Operations Intern
Florida League (Winter Garden Squeeze)
05.2025 - 08.2025
- Contributed to the successful execution of various initiatives, working closely with a close knit group
- Supported team members in reaching project goals by providing guidance and resources as needed.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while building lasting relationships.
- Monitored social media platforms to discover feedback, ideas and trending news.
- Supported sales team in securing sponsorships and partnerships by preparing persuasive pitch presentations.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Plant Street Studios
Plant Street Studios
06.2024 - 08.2024
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Reduced production errors through close attention to detail and thorough quality control checks.
Harrell's Hot Dogs & Cold Cones
The Whole Enchilada Restaurant
01.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Arby's
Arby's Restaurant
01.2022 - 06.2022
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
West Orange High School
Winter Garden, FL05.2024
Skills
- Customer Service
- Active Listening
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Decision-Making
- Verbal Communication
- Calm Under Pressure
Customer relations
Customer satisfaction measurement
Timeline
Operations Intern
Florida League (Winter Garden Squeeze)
05.2025 - 08.2025
Customer Service Representative
Alumni Hall Stores
10.2024 - Current
Plant Street Studios
Plant Street Studios
06.2024 - 08.2024
Harrell's Hot Dogs & Cold Cones
The Whole Enchilada Restaurant
01.2023 - 08.2023
Arby's
Arby's Restaurant
01.2022 - 06.2022
High School Diploma -
West Orange High School
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