Zachary Newton
UNIFI SERVICES INC.
Decatur,GA
11
years of professional experience
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Work History
Dispatcher/Wheelchair Supervisor
4 Years 10 Months- Collaborate with agents to dispatch them to passengers who need special assistance which agents provide service to passenger’s connecting flights.
- Managed zone lead on floor to assist with boarding and unloading passenger’s from plane to get to connection flight. Direct wheelchair agents to pick up passengers to escort to connecting flight.
- Dispatch agents to each queue on the concourse to escort passengers to their assigned gates or baggage claim to help with personal items.
Customer Service Agent
1 Year 8 Months- Leveraging my extensive professional experience, I deliver excellent Customer Service to customers calling to make payments, set up payment Arrangements, and resolved any other escalated issues that customers may have had.
- Having contact with Corporate Stores in the region to assure that the Customer products and services were available to deliver or be serviced. Also scheduled all returned products for pick up, and sent back to warehouse if customer’s no longer needed due to COVID-19.
Customer Service Specialist
4 Years 2 Months- Handled all inbound and outbound calls from Customers calling to schedule Window installations, Roofing, Gutters, Siding jobs that were being installed on their homes.
- Scheduled all projects with Contractors, installers, and project managers to make sure all projects were done accordingly and on schedule. Process all payments from customers when jobs are completed and email all Certificates and Receipts.
- Managed phone calls from customers placing online orders, and statues of all orders to make sure the orders were shipped on schedule dates and times.
Education
Bachelor of Science - Business Management
Skills
Maintained excellent Customer service relationships by assisting customers insight on how product and services work.
Assisted with handling all customers escalated issues with a project that was not completed.
Always showed empathy towards customer is matters were escalated to DM or RM.
Referred all customer’s grievances to proper supervisors within those departments.
Handled all payments and transactions made for service’s for provided for customers.
Timeline
Dispatcher/Wheelchair Supervisor
UNIFI SERVICES INC.
08.2021 - CurrentRead More
Customer Service Agent
RENTACENTER/BRAVEHEART LLC.
12.2019 - 08.2021Read More
Customer Service Specialist
HOME DEPOT CORPORATION
10.2015 - 12.2019Read More
University of Arkansas At Pine Bluff
Bachelor of Science from Business Management
Read More