Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Nichols

Wilmington,DE

Summary

Dedicated and customer-focused service professional with nearly 15 years of experience delivering exceptional service in fast-paced environments. Skilled in building strong relationships with customers, managing high-volume transactions, and ensuring high standards of quality and efficiency. Proven ability to lead teams, resolve conflicts, and adapt to changing customer needs. Adept at training and mentoring staff, optimizing operations, and maintaining a positive, team-oriented workplace. Passionate about enhancing customer satisfaction and providing a memorable experience in every interaction.

Overview

12
12
years of professional experience

Work History

Bartender

The Queen Wilmington
03.2025 - Current
  • Efficiently served high volumes of guests in a fast-paced, high-energy concert and event setting while maintaining accuracy and professionalism.
  • Mixed and served a wide variety of beverages, including cocktails, beer, and non-alcoholic drinks, in accordance with venue and state liquor laws.
  • Managed multiple orders simultaneously while maintaining a positive attitude and delivering prompt, friendly customer service.
  • Processed cash and card transactions quickly and accurately using POS systems, often under pressure during peak hours.
  • Maintained cleanliness, organization, and full stock of bar area before, during, and after events to ensure smooth operation and compliance with health and safety standards.
  • Verified customer IDs to enforce legal drinking age and prevent over-service in a high-capacity environment.
  • Collaborated with security and event staff to ensure a safe, enjoyable experience for all patrons.
  • Handled customer concerns or complaints with professionalism to resolve issues quickly and maintain guest satisfaction.
  • Adapted quickly to changing crowd sizes, event types, and drink menus, ensuring flexibility and strong problem-solving on the fly.

Server

Harry’s Savoy Grill
07.2022 - 02.2025


  • Delivered exceptional, personalized service to guests in a high-end dining environment, ensuring a refined and memorable experience.
  • Expertly presented menus, explained daily specials, and made wine and food pairing recommendations based on guest preferences.
  • Maintained thorough knowledge of all food, wine, and cocktail offerings, including ingredients, preparation methods, and presentation standards.
  • Managed multiple tables with precision and professionalism, coordinating with kitchen and bar staff to ensure timely, accurate orders.
  • Adhered strictly to service protocols and etiquette, including proper table settings, coursing, and silverware placements.
  • Upsold premium menu items and wine selections, contributing to increased average check size and overall revenue.
  • Handled special guest requests, dietary restrictions, and complaints with discretion and efficiency.
  • Trained and mentored new servers on fine dining procedures, service flow, and guest interaction.
  • Maintained immaculate cleanliness and ambiance of the dining room in accordance with luxury hospitality standards.

Sales Consultant

CSC
11.2021 - 07.2022
  • Conducted high-volume outbound and inbound calls to engage potential customers, assess needs, and present tailored product or service solutions.
  • Consistently met or exceeded monthly sales quotas by using consultative selling techniques and closing strategies.
  • Built rapport quickly over the phone, fostering trust and long-term customer relationships in a competitive sales environment.
  • Educated prospects on product features, benefits, and pricing while addressing objections to drive conversion rates.
  • Accurately documented customer interactions, sales activities, and follow-ups using CRM systems (e.g., Salesforce, HubSpot).
  • Collaborated with internal teams (marketing, customer service, account management) to streamline sales processes and improve lead quality.
  • Maintained up-to-date knowledge of industry trends, product offerings, and competitor positioning to stay effective in sales conversations.
  • Handled escalated calls and resolved customer concerns professionally, ensuring satisfaction and retention.
  • Participated in ongoing training and coaching to refine sales techniques and adapt to changing market conditions.

Server, Bartender, Assistant Manager

Two Stones Pub
03.2016 - 09.2021
  • Provided administrative support to a team of 20+ employees, including calendar management, expense reporting, and meeting coordination.
  • Developed and implemented operational procedures, resulting in increased efficiency and streamlined workflows across the restaurant.
  • Collaborated with the kitchen and bar teams to design new menu items and specials, improving customer engagement and increasing sales.

Server

Olive Garden
01.2014 - 03.2016
  • Delivered exceptional customer service in a fast-paced environment, ensuring each guest had a positive and memorable dining experience.
  • Managed a high volume of orders, accurately taking food and drink requests, while coordinating with kitchen and bar staff for timely delivery.
  • Consistently met or exceeded sales targets by upselling menu items and providing recommendations based on customer preferences.

Education

High School Diploma -

Brandywine High School
06.2011

No Degree - Elementary Education

Wilmington University
New Castle, DE

Skills

  • Office Suite software
  • Data entry
  • Organizational and time management skills
  • Corporate communications
  • Problem solving
  • Customer service
  • Attention to details
  • Sales experience
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise

Timeline

Bartender

The Queen Wilmington
03.2025 - Current

Server

Harry’s Savoy Grill
07.2022 - 02.2025

Sales Consultant

CSC
11.2021 - 07.2022

Server, Bartender, Assistant Manager

Two Stones Pub
03.2016 - 09.2021

Server

Olive Garden
01.2014 - 03.2016

High School Diploma -

Brandywine High School

No Degree - Elementary Education

Wilmington University

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