Zachary Normand
Baton Rouge,LA
Summary
Dynamic Service Specialist with a proven track record at BGC, excelling in client retention strategies and cross-functional coordination. Adept at problem-solving and maintaining compliance standards, I enhanced customer satisfaction through effective communication and meticulous inventory management. Recognized for my professional demeanor and organizational skills, I consistently delivered exceptional service experiences.
Overview
1
1
year of professional experience
Work History
Service Specialist
BGC
Haughton, LA
05.2025 - Current
- Engaged with customers to clarify product details and troubleshoot service issues, ensuring a seamless experience.
- Facilitated transaction processing and oversaw cash register operations.
- Mastered company policies and procedures to uphold compliance standards.
- Monitored and updated inventory records through consistent stock verification processes.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Handled routine administrative tasks to support daily operations efficiently.
Education
Bachelor of Science -
Louisiana State University
Baton Rouge, LA05-2029
Skills
- Client retention strategies
- Cross-functional coordination
- Professional telephone demeanor
- Clerical support
- Problem-solving
- Multitasking and organization
Accomplishments
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with extreme precision.
- Work Rewards - Partner of the Month
Timeline
Service Specialist
BGC
05.2025 - Current
Bachelor of Science -
Louisiana State University