Zachary Osburn
Athens,GA
Summary
Hardworking and reliable shift lead with strong ability in Customer Service. Offering a positive attitude and attention to detail. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Hourly Shift Lead
Papa Johns International Inc.
Athens, GA
11.2023 - Current
- Organized and delegated tasks between team members for efficient workflow.
- Resolved customer complaints in an effective and timely manner.
- Developed strategies to motivate staff and increase productivity levels.
- Upheld company standards and compliance requirements for operations.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted in the training of new employees.
Truck Driver
Covenant Transport
Chattanooga, TN
03.2023 - 09.2023
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Managed personal driving time according to Hours of Service regulations.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Complied with DOT requirements for background checks prior to operating a CMV.
CDL Instructor
160 Driving Academy
Commerce, GA
04.2022 - 02.2023
- Assessed student performance and provided feedback on their progress.
- Explained federal motor carrier safety regulations related to commercial transportation operations.
- Provided guidance to new instructors about teaching methods used in the program.
- Established learning objectives for coursework and required students to demonstrate objectives fulfillment to pass class.
- Stressed safe and defensive driving practices in various road conditions using graphic videos to show possible consequences of unsafe practices.
- Gave constructive feedback to students to improve learning and progress against course objectives.
- Crafted lesson plans to meet diverse learning modalities and ensure inclusive learning environment.
Education
High School Diploma -
Madison County High School
Danielsville, GA05-2011
Skills
- Performance Improvement
- Operations Monitoring
- Loss Prevention
- Team motivation
- Sales Reporting
- Positive Attitude
- Inventory Counts
- Cash Handling
- Customer Service
Timeline
Hourly Shift Lead
Papa Johns International Inc.
11.2023 - Current
Truck Driver
Covenant Transport
03.2023 - 09.2023
CDL Instructor
160 Driving Academy
04.2022 - 02.2023
High School Diploma -
Madison County High School
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