Zachary Otwell
Baltimore,US
Summary
Senior Mortgage Loan Officer with years of experience in enhancing mortgage loan origination and closing processes. Demonstrates exceptional skills in business development, strategic negotiation, and customer relations, driving client satisfaction and business growth. Committed to delivering innovative loan solutions and fostering long-term client relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Mortgage Loan Officer
South River Mortgage
2023.07 - Current
- Assess financial needs, recommend loans, boost approval rates, enhance client relations
- Develop follow-up systems, improve communication, drive referrals, ensure client retention
- Guide clients expertly, secure repeat business, foster trust, maintain high satisfaction
- Streamlined the loan processing workflow, reducing turnaround times and enhancing overall efficiency in client transactions.
- Coordinated with underwriters and processors to streamline communication, ensuring timely responses and maintaining high client satisfaction.
Sales Representative
Hertrich Chevy Buick GMC
2022.11 - 2023.05
- Exceeded sales targets, boosting dealership revenue growth.
- Clarified vehicle features and financing, enhancing customer satisfaction.
- Negotiated contracts, securing favorable terms for clients.
- Worked with finance team to improve sales processes.
Account Manager
Choptank Transport
2021.11 - 2022.10
- Resolved client issues, enhancing satisfaction and retention through effective negotiation.
- Managed accounts, ensuring timely communication and building client trust.
- Facilitated client retention by maintaining strong business relationships.
Bartender
Salt Shack On The Bay
2021.10 - 2022.09
- Managed bar shifts ensuring seamless service, enhancing team efficiency and customer satisfaction.
- Maintained accurate cash handling practices and reconciled daily sales, upholding financial integrity and minimizing discrepancies.
- Embraced opportunities to engage with customers, creating memorable experiences that elevated the bar’s reputation in the community.
Sales Representative
Hertrich Chevy Buick GMC
2017.10 - 2021.09
- Expanded client base, driving significant sales growth and revenue increase.
- Enhanced product knowledge, boosting customer satisfaction and sales.
- Applied market insights to refine strategies, achieving measurable success.
- Built strong client relationships, fostering trust and repeat business.
Education
Business Administration - undefined
Anne Arundel Community College
Skills
- Achieved improved customer satisfaction through strategic relationship building and effective communication Drove business development by creating and executing successful sales strategies Negotiated contracts that resulted in favorable terms for the organization
Certification
- NMLS ID: 2317814
Timeline
Senior Mortgage Loan Officer
South River Mortgage
2023.07 - Current
Sales Representative
Hertrich Chevy Buick GMC
2022.11 - 2023.05
Account Manager
Choptank Transport
2021.11 - 2022.10
Bartender
Salt Shack On The Bay
2021.10 - 2022.09
Sales Representative
Hertrich Chevy Buick GMC
2017.10 - 2021.09
Business Administration - undefined
Anne Arundel Community College