Zachary Overton
Zacharyoverton753@gmail.com
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Server
Chuy's Tex-Mex Restaurant
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Bartender
Chili's Bar and Grill
03.2023 - 02.2025
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Structural Welder
Kool Kreations Custom Boat Docks
04.2021 - 03.2023
- Used MIG and TIG welding on structural supports.
- Enhanced structural integrity by executing precise welding techniques on various materials.
- Demonstrated adaptability by successfully completing challenging projects that required diverse welding methods and materials expertise.
- Maintained proper usage and care of equipment, resulting in prolonged tool lifespan and reduced maintenance costs.
- Removed excess slag with arc-cutting, grinding, and using other equipment.
- Kept work area clean and organized.
- Reduced project completion times through efficient planning and prioritization of welding tasks.
Assistant Manager
McAllister's Deli
08.2018 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Chain Hand
Rodrick Drilling
02.2016 - 08.2018
- Contributed to overall rig productivity with diligent attention to detail while handling chains, slings, and other rigging equipment.
- Ensured accurate record-keeping for operational logs related to chain hand duties like equipment inspection reports or maintenance histories.
- Remained vigilant in identifying potential hazards on the job site, proactively addressing concerns before accidents could occur.
- Collaborated with fellow crew members to ensure safe and efficient execution of drilling operations.
- Maintained a clean and organized work area for increased efficiency and reduced hazards.
- Completed thorough inspections of all rigging equipment before each shift, identifying potential issues early on.
- Assisted in achieving project deadlines by effectively managing resources and prioritizing tasks.
Assistant Manager
Domino's Pizza
03.2011 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Vocational Welding - Welding
Trinity Valley Community College
Athens, TX04-2018
GED -
Trinity Valley Community College
Athens, TX05-2017
Skills
- Customer service
- Cash handling
- Team collaboration
- Time management
- Strong work ethic
- Team player
- Calm demeanor
- Sales expertise
- Guest engagement
- Cleanliness standards
- Interpersonal skills
- Exceptional customer service
Timeline
Server
Chuy's Tex-Mex Restaurant
02.2025 - Current
Bartender
Chili's Bar and Grill
03.2023 - 02.2025
Structural Welder
Kool Kreations Custom Boat Docks
04.2021 - 03.2023
Assistant Manager
McAllister's Deli
08.2018 - 03.2021
Chain Hand
Rodrick Drilling
02.2016 - 08.2018
Assistant Manager
Domino's Pizza
03.2011 - 01.2016
Vocational Welding - Welding
Trinity Valley Community College
GED -
Trinity Valley Community College
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