Zachary Pehlke
Dickson,TN
Summary
Dynamic professional with extensive experience at ATT and Fry’s Food Stores, excelling in network configuration and employee relations. Proven track record of enhancing customer satisfaction and employee retention through effective troubleshooting and strategic performance management. Adept at fostering positive work environments while achieving productivity goals and ensuring safety compliance.
Overview
16
16
years of professional experience
Work History
Wire Technician
ATT
10.2023 - Current
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
- Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
HR Manager
Fry’s Food Stores
01.2009 - 11.2022
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Enhanced employee retention by implementing effective onboarding and training programs.
Education
Associates - Computer Science
Bachelor’s - Computer Science
01.2017
Skills
- Network configuration
- Telecommunications
- Signal testing
- Retention strategies
- Employee relations
- Performance management
Timeline
Wire Technician - ATT
10.2023 - Current
HR Manager - Fry’s Food Stores
01.2009 - 11.2022
DeVry University - Associates, Computer Science
Full Sail University - Bachelor’s , Computer Science
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