Zachary Perrine
Dallas,TX
Summary
Detail-oriented solutions specialist to Veterinary Hospitals for their Diagnostic Lab. Supported by five years of experience as a Veterinary Technician in a small animal general practice. Recognized for patience and dedication to excellent client service and experience. Looking for an environment to support growth and provide a strong contribution to the success of an organization with a great team mentality.
Overview
14
14
years of professional experience
Work History
Diagnostic Solution Specialist
Ellie Diagnostics
04.2024 - Current
- Delivered responsive customer support by addressing client inquiries.
- Streamlined communication between departments with the implementation of a centralized ticketing system for support requests.
- Collaborated with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
- Communicated Lab discrepancies with hospitals and other healthcare professionals to resolution.
- Coordinated with hospital staff to ensure seamless communication regarding patients, procedures, and software.
- Ensured smooth operations by resolving technical issues promptly and liaising with IT support services when necessary.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Increased productivity by collaborating with management to develop process improvements.
- Collaborated with team members for consistent and seamless customer support across all channels to improve overall call efficiency and performance.
- Increased call efficiency by utilizing effective time management and multitasking skills.
- Provided exceptional customer support, resolving complex issues promptly and effectively to maintain strong relationships with clients.
Veterinary Technician
Northwood Vet Clinic
08.2018 - Current
- Triaged incoming patients to determine treatment needs and urgency of care
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients regarding animal health, questions and concerns on treatment protocol and general procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Monitored vital signs of patients during surgical procedures and provided postoperative care.
- Administered medications to animals in treatment and documented changes in condition.
- Performed dental cleanings using ultrasonic scaler.
- Collected patient blood, urine and fecal samples from for laboratory analysis
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
Warehouse Manager
Photo Booth International
09.2015 - 04.2017
- Hired and trained new staff on job duties, company policies, and safety procedures.
- Prepared and assembled products to customer specifications and conducted training for customers.
- Collaborated with customers, supervisors, contractors, and other personnel to exchange information and resolve problems.
- Packed products on pallets to be shipped through freight services to clients internationally.
- Reconciled inventory, investigated discrepancies and adjusted errors while checking for damages.
- Kept records of customer interactions, recording details of inquiries, complaints, or comments, as well as take actions.
Assistant Operations Manager
LA Fitness
10.2011 - 09.2015
- Managed staff, including preparing work schedules and assigning specific duties
- Helped interview, hire, and train new employees
- Spoke with customers to provide information about memberships, equipment, policies and to assist in canceling accounts
- Made records of customer interactions, recording details of inquiries, complaints, or comments, and take appropriate action
- Consolidated resolving customer complaints
- Handle customer charges for services, collect deposits or payments, or arrange for billing
Education
Collin County Community College
McKinney, TX2012
High School Diploma -
LLOYD V. BERKNER HIGH SCHOOL
Richardson2011
Skills
- Able to learn new tasks and retain information quickly and efficiently
- Learning products and procedures while looking for improvements or preventive measures
- Customer Service (13 Years)
- File and Records Management
- Client Education and Treatment Explanation
- Animal Health
- Handling Fractious Patients
- Surgical Procedure Support and Monitoring Recovery
- Doctor communication
- Exemplary communication skills
Timeline
Diagnostic Solution Specialist
Ellie Diagnostics
04.2024 - Current
Veterinary Technician
Northwood Vet Clinic
08.2018 - Current
Warehouse Manager
Photo Booth International
09.2015 - 04.2017
Assistant Operations Manager
LA Fitness
10.2011 - 09.2015
Collin County Community College
High School Diploma -
LLOYD V. BERKNER HIGH SCHOOL
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