Zachary Philoctete
Long Beach,CA
Summary
Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
15
15
years of professional experience
Work History
Retail Associate
Huntington Surf And Sport
03.2022 - Current
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked with loss prevention in monitoring shopper behavior.
- Utilized upselling techniques to promote additional products and increase sales.
Front Desk Receptionist
Newport Diagnostic Center
Newport Beach, California
04.2024 - 12.2025
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Surf Instructor
Banzai Surf School
06.2020 - 12.2021
- Informed guests of good ocean practices and surf etiquette.
- Increased revenue by upselling services and recommending property facilities for different needs.
- Monitored changing weather and ocean conditions with potential to impact surf activities.
- Empowered guests and built confidence by training on techniques and praising good performance.
- Documented class activities, maintained paperwork and collected payments.
- Cleaned wetsuits between lessons and inspected for damages.
- Issued wetsuits and equipment to guests to meet surfing needs.
Pedicab Driver
Blue Water Pedi Cabs
06.2019 - 03.2020
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
Lead Juicer/Key Holder
PorroVita
03.2019 - 12.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
Juicer/Key Holder
Tru Nature Juice Bar
07.2012 - 10.2014
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting reviewing equipment management and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Described menu items and daily specials to customers.
- Created unique juice blends and recipes.
Kayak Instructor
Descanso Beach Ocean Sports
06.2011 - 08.2011
- Met needs of different students by adapting teaching materials and methods.
- Provided feedback, guidance and support to students on participation and performance.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Education
High School Diploma -
Woodrow Wilson High School
Long Beach06.2014
No Degree - General Education
Long Beach City College
Long Beach, CASkills
- Loyalty Programs
- Engaging with Diverse Customers
- Merchandise Handling
- Security Practices
- Cash Register Operations
- Inventory Replenishment
- Health and Safety Standards
- POS Terminal Operation
- Employee Oversight
- Individual Trainings
- Weight Control Guidance
Timeline
Front Desk Receptionist
Newport Diagnostic Center
04.2024 - 12.2025
Retail Associate
Huntington Surf And Sport
03.2022 - Current
Surf Instructor
Banzai Surf School
06.2020 - 12.2021
Pedicab Driver
Blue Water Pedi Cabs
06.2019 - 03.2020
Lead Juicer/Key Holder
PorroVita
03.2019 - 12.2019
Juicer/Key Holder
Tru Nature Juice Bar
07.2012 - 10.2014
Kayak Instructor
Descanso Beach Ocean Sports
06.2011 - 08.2011
High School Diploma -
Woodrow Wilson High School
No Degree - General Education
Long Beach City College