Zachary Premock
Delray Beach,FL
Summary
Dynamic Service Manager and Technician with a proven track record at East Coast Pools INC., where I excelled in resolving customer complaints and maintaining high satisfaction levels. Skilled in multitasking and problem-solving, I led teams to exceed business goals through effective leadership and a positive attitude. Demonstrated adaptability and commitment to continuous learning, enhancing team performance and operational efficiency. Very hard working and a will to keep learning. Very punctual
Overview
5
5
years of professional experience
Work History
Service Manager
East Coast Pools INC.
10.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Covered routes when workers did not show up or quit.
- Looked over work vehicles and schedualed them for maintenance and repairs
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Technician
Coastal Waste & Recycling
05.2022 - 10.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Tested components and systems to evaluate performance and identify concerns.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Organized work to meet demanding production goals.
- Addressed routine equipment maintenance according to established schedule.
Technician
Gone Pest Management
02.2019 - 05.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Applied critical thinking and research to address complex issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Addressed routine equipment maintenance according to established schedule.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
Education
Welding Technology
William T. McFatter Technical College
Fort Lauderdale, FL02.2025
High School Diploma -
Boca Raton Community High School
Boca Raton, FL06.2010
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Reliable and Responsible
- Goal-Oriented
- Trustworthy and Honest
- Outgoing and Energetic
- Flexible Schedule
- Punctual
- Hard working
- Willing to keep learning
Timeline
Service Manager
East Coast Pools INC.
10.2023 - Current
Technician
Coastal Waste & Recycling
05.2022 - 10.2023
Technician
Gone Pest Management
02.2019 - 05.2022
Welding Technology
William T. McFatter Technical College
High School Diploma -
Boca Raton Community High School
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