Zachary Proehl
UNF MPA Graduate
Neptune Beach,FL
Summary
University of North Florida graduate with a strong interest in Public Administration and Political Science, seeking employment in these fields. Focused on practicing administrative and environmental policy writing, as well as nonprofit management within the state of Florida. Committed to utilizing knowledge and skills to contribute to the advancement of public sector initiatives and make a positive impact on the community.
Overview
6
6
years of professional experience
Work History
General Manager
Jacksonville Coffee Company
Jacksonville, FL
12.2022 - Current
- Managed day-to-day operations, overseeing inventory management, staff management, and customer relations
- Built and opened three cafes within a 2-year period, including overseeing construction of the third cafe
- Hired and trained 18 staff members personally
- Ensured compliance with health and safety regulations
- Maintained high standards of cleanliness and staff conduct
- Developed and implemented strategies to increase sales and customer satisfaction
General Manager
The Mini Bar
Jacksonville Beach, Florida
12.2021 - 11.2022
- Managed the day-to-day operations of the store
- Responsible for inventory, staffing, and training employees
- Monitored and ensured staff adhered to all company policies and procedures
- Responsible for upholding required health and safety standards
- Personally hired and trained 12 individuals through the nearly one-year period
- Worked alongside the owner to maximize profit and loss, increase margins, and subsequently increase sales throughout all three locations
Shift Supervisor
Kilwins Chocolates, Fudge & Ice Cream
04.2021 - 12.2021
- Supervised the day-to-day full time operations of the store, along with restocking inventory, managing staff, and interacting with customers
- Supervising the staff and ensuring their tasks are being completed in a timely manner
- Providing outstanding customer service to any and all customers that walk through the door, along with suggestive selling for higher priced inventory items
- Completing any and all duties assigned by the Owner and General Manager
- Working alongside staff to complete checklists and ensuring they are done according to store standards
Retail Operations Manager
Palmetto Moon
11.2018 - 04.2021
- Taught manager duties, such as opening and closing procedures, register management, and how to handle staff
- In March 2019, I was then promoted to Full-Time Key holder otherwise known as Sales Manager
- Proficient in store operations, store merchandising, and staff handling
- Managed over 13 store associates
- Proficient in teaching customer service techniques and upselling
- Exceeded revenue goals on consistent basis, resulting in commendation from management
- Managed day to day retail operations, analyzed store budgets, and maintained entire store inventory on a weekly basis
- Received award of Manager of the year for 2019 calendar year
- Received award for Manager of the quarter for 4th quarter of the 2019 year
Education
Bachelor of Science - Political Science
University of North Florida
Jacksonville, FL 08.2017 - 12.2020
Master of Science - Public Administration
University of North Florida
Jacksonville, FL 01.2021 -
Skills
Operations management
Training and development
Client relations
Leadership and team building
Business development
Customer retention
Staff supervision
Project management
Team leadership
Staff supervision
Customer relationship management
Accomplishments
- Eagle Scout
- Vice President of Sigma Alpha Epsilon Fraternity at University of North Florida
- Project manager for Beaches Watch in Jacksonville Beach, Florida
Timeline
General Manager
Jacksonville Coffee Company
12.2022 - Current
General Manager
The Mini Bar
12.2021 - 11.2022
Shift Supervisor
Kilwins Chocolates, Fudge & Ice Cream
04.2021 - 12.2021
Master of Science - Public Administration
University of North Florida
01.2021 -
Retail Operations Manager
Palmetto Moon
11.2018 - 04.2021
Bachelor of Science - Political Science
University of North Florida
08.2017 - 12.2020
Similar Profiles
Jack MoreJack More
Owner/Operations Manager/Sales at Jacksonville Party Company - MTMM Enterprises, LLCOwner/Operations Manager/Sales at Jacksonville Party Company - MTMM Enterprises, LLC
Lori KeenLori Keen
Owner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting CompanyOwner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting Company
Patrick PricePatrick Price
Shift Supervisor at Starbucks Coffee CompanyShift Supervisor at Starbucks Coffee Company
Kelly BakerKelly Baker
Program Manager at EdmentumProgram Manager at Edmentum
Jacob SchwambJacob Schwamb
Volunteer at Linda Netti Kayak TournamentVolunteer at Linda Netti Kayak Tournament