Zachary Proehl
Neptune Beach
Summary
Dynamic operations leader with a proven track record at Jacksonville Coffee Company, driving growth through strategic planning and talent acquisition. Expert in profit and loss analysis and customer engagement, successfully launching four new locations and enhancing team performance. Recognized for optimizing operational efficiency and fostering a culture of excellence.
Overview
7
7
years of professional experience
Work History
Director of Operations
Jacksonville Coffee Company
Jacksonville
12.2022 - Current
- Oversee strategic operations across multiple café locations, including financial planning, staffing, and customer experience initiatives
- Directed the successful launch of four new locations, including leading site selection, construction oversight, and operational setup
- Manage and mentor a team of over 18 employees, developing training programs to drive performance and retention
- Analyze and optimize profit & loss statements, labor costs, and vendor contracts to maximize operational efficiency
- Implement systems for quality control, health and safety compliance, and inventory management
- Spearhead customer engagement strategies that increased customer satisfaction scores and repeat business
- Partner with ownership to set growth goals, evaluate performance metrics, and identify opportunities for expansion
General Manager
The Mini Bar
Jacksonville Beach
12.2021 - 11.2022
- Led daily operations, inventory control, and team management
- Hired and trained 12 employees during tenure
- Ensured full compliance with company policies and health standards
- Partnered with owner to maximize P&L, improve margins, and boost sales across three locations
Shift Supervisor
Kilwins Chocolates, Fudge & Ice Cream
Jacksonville
04.2021 - 12.2021
- Supervised daily operations, inventory restocking, and team performance
- Delivered exceptional customer service and upselling of premium items
- Supported owner and general manager with delegated tasks and checklist management
Retail Operations Manager
Palmetto Moon
Jacksonville
11.2018 - 04.2021
- Promoted to Full-Time Key Holder (Sales Manager) in Mar 2019
- Managed daily retail operations, store merchandising, and budgeting
- Trained and supervised 13+ associates; taught customer service and upselling techniques
- Awarded Manager of the Year (2019) and Manager of the Quarter (Q4 2019)
Education
Master of Science - Public Administration
University of North Florida
Jacksonville, FL12-2023
B.A. - Political Science
University of North Florida
Jacksonville, FL12.2020
Skills
- Retail and store management
- Food safety and handling
- Profit and loss analysis
- Inventory management
- Talent acquisition
- Business growth strategies
- Operations planning
- Customer engagement
Awards
- Eagle Scout
- Manager of the Year (2019)
- Manager of the Quarter (Q4 2019)
Timeline
Director of Operations
Jacksonville Coffee Company
12.2022 - Current
General Manager
The Mini Bar
12.2021 - 11.2022
Shift Supervisor
Kilwins Chocolates, Fudge & Ice Cream
04.2021 - 12.2021
Retail Operations Manager
Palmetto Moon
11.2018 - 04.2021
Master of Science - Public Administration
University of North Florida
B.A. - Political Science
University of North Florida
Similar Profiles
Zachary ProehlZachary Proehl
General Manager at Jacksonville Coffee CompanyGeneral Manager at Jacksonville Coffee Company
ADEL MOUKHALLALATIADEL MOUKHALLALATI
Communication and Translating at International Trading Company JacksonvilleCommunication and Translating at International Trading Company Jacksonville
Jack MoreJack More
Owner/Operations Manager/Sales at Jacksonville Party Company - MTMM Enterprises, LLCOwner/Operations Manager/Sales at Jacksonville Party Company - MTMM Enterprises, LLC
DeeAnn HobbsDeeAnn Hobbs
Executive Chef at Renaissance World Golf ResortExecutive Chef at Renaissance World Golf Resort
Ava DiFilippoAva DiFilippo
Server at Hurricane Grill & WingsServer at Hurricane Grill & Wings