Zachary Robinson
Columbus
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have a love and passion for youth sports and my community. I have been involved in coaching a variety of youth sports including boys and girls basketball, soccer, softball and baseball.
Overview
27
27
years of professional experience
Work History
Service Manager
Mike Carpino Ford Pittsburg
06.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
Laborer/Operator
B3 Construction
07.2008 - 06.2019
- Operated range of heavy equipment on regular basis with advanced skill.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Complied with legal and company requirements to create safe, efficient work environment.
- Performed frequent heavy lifting up to 100 pounds, climbing and working in confined spaces to achieve company goals.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
Laborer
Harrington Conatruction
10.2002 - 06.2008
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used variety of hand and power tools to complete tasks.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
Shift Manager
McDonald's
06.1997 - 10.2002
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
CUHS
Columbus, KS05.2000
Skills
- Conflict Resolution
- Estimating and Quoting
- Employee Training and Development
- Schedule Management
- Customer Service Management
Timeline
Service Manager
Mike Carpino Ford Pittsburg
06.2019 - Current
Laborer/Operator
B3 Construction
07.2008 - 06.2019
Laborer
Harrington Conatruction
10.2002 - 06.2008
Shift Manager
McDonald's
06.1997 - 10.2002
High School Diploma -
CUHS
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