Zachary Robinson
Columbus
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have a love and passion for youth sports and my community. I have been involved in coaching a variety of youth sports including boys and girls basketball, soccer, softball and baseball.
Overview
27
27
years of professional experience
Work History
Service Manager
Mike Carpino Ford Pittsburg
Pittsburg, KS
06.2019 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
Laborer/Operator
B3 Construction
Columbus, KS
07.2008 - 06.2019
- Operated range of heavy equipment on regular basis with advanced skill.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Complied with legal and company requirements to create safe, efficient work environment.
- Performed frequent heavy lifting up to 100 pounds, climbing and working in confined spaces to achieve company goals.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
Laborer
Harrington Conatruction
Nixa, MO
10.2002 - 06.2008
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used variety of hand and power tools to complete tasks.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
Shift Manager
McDonald's
Columbus, KS
06.1997 - 10.2002
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
CUHS
Columbus, KS05.2000
Skills
- Conflict Resolution
- Estimating and Quoting
- Employee Training and Development
- Schedule Management
- Customer Service Management
Timeline
Service Manager
Mike Carpino Ford Pittsburg
06.2019 - Current
Laborer/Operator
B3 Construction
07.2008 - 06.2019
Laborer
Harrington Conatruction
10.2002 - 06.2008
Shift Manager
McDonald's
06.1997 - 10.2002
High School Diploma -
CUHS