Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Rodgers

San Antonio,TX

Summary

Sales and customer service professional focused on consultative sales and client loyalty. Expertise in managing complex issues and fostering strong customer relationships, resulting in improved satisfaction and repeat business.

Overview

33
33
years of professional experience

Work History

Sales Representative

USAA Insurance
San Antonio, TX
04.2024 - 11.2025
  • Focused on consultative sales conversations and recommended products aligned with customer needs.
  • Built customer relationships that supported loyalty, trust, and repeat business.
  • Partnered with clients to identify opportunities and guide them through policy decisions.

Senior Claims Consultant

Superior Health Plan
San Antonio, TX
04.2018 - 04.2024
  • Worked with providers in a high-volume call center. Handled questions regarding complex claims.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.

Customer Connections Representative

Ameritas Life Insurance
01.2017 - 01.2018
  • Supported customers with policy, claims, and account questions.
  • Resolved issues promptly while maintaining strong service quality.
  • Collaborated with claims teams to process insurance requests accurately.

Sales and Sales Escalation Manager

Marriott International
San Antonio, TX
01.2016 - 01.2017
  • Sold hotel reservations for domestic and international clients while supporting revenue goals and occupancy targets.
  • Managed and resolved escalated sales issues for domestic and international reservations.
  • Built stronger client relationships by ensuring accurate reservation support and timely follow-up on service requests.

Sales Representative / Service Manager

Allen Refrigeration Services
Avon Lake, OH
09.2002 - 01.2016
  • Listened to customer needs to identify and recommend best products and services.
  • Managed technicians and logistics for all service calls, and installation projects.
  • Reviewed inventory levels and ordered all service call parts and standard warehouse inventory.

Client Manager

Fidelity Investments, Inc
01.1993 - 01.2002
  • Managed existing corporate 401(k) client portfolios by introducing new retirement package options to improve plan performance and employee participation.
  • Resolved issues, maintained records, and supported service quality.
  • Collaborated with internal teams to improve client satisfaction.

Education

Bachelor of Arts - Business Communication

University of North Texas
Denton, TX

Skills

  • Customer relationship building
  • Account development
  • Client account management
  • Solutions planning
  • Product and service knowledge
  • Complex Problem-solving

Timeline

Sales Representative

USAA Insurance
04.2024 - 11.2025

Senior Claims Consultant

Superior Health Plan
04.2018 - 04.2024

Customer Connections Representative

Ameritas Life Insurance
01.2017 - 01.2018

Sales and Sales Escalation Manager

Marriott International
01.2016 - 01.2017

Sales Representative / Service Manager

Allen Refrigeration Services
09.2002 - 01.2016

Client Manager

Fidelity Investments, Inc
01.1993 - 01.2002

Bachelor of Arts - Business Communication

University of North Texas
Zachary Rodgers