Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Serra

Lakewood,WA

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

13
13
years of professional experience

Work History

Sales Manager

West Hills CDJR
03.2023 - Current
  • Managed a sales team of 7-20 employees, including finance and lot technicians.
  • Promoted new and used vehicle sales to exceed dealership volume, gross profit, and customer expectations.
  • Boosted team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.
  • Served as a liaison between sales staff and upper management, ensuring smooth communication of goals, expectations, and performance metrics.
  • Leveraged VinSolutions, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB, and other resources to drive new and used car sales.
  • Implemented employee training programs focused on product knowledge, negotiation tactics, and closing techniques to enhance the overall effectiveness of the sales team.

Sales Manager

CAR PROS HYUNDAI
04.2020 - 02.2023
  • Managed a sales team of 7-20 employees, including finance and lot technicians.
  • Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities for staff members.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Improved inventory management through regular analysis of sales trends, ensuring optimal vehicle selection for customers.
  • Developed strong relationships with lending institutions to secure competitive financing options for customers.
  • Assisted upper management in establishing annual budgets, setting realistic sales targets, and monitoring progress toward financial objectives.

BDC Manager

TACOMA DODGE
06.2016 - 05.2020
  • Achieved satisfactory customer dealer experience by acting as their trusted advisor at point of sale and as follow-up for maintenance and repair services.
  • Evaluated and monitored BDC team performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
  • Collaborated with marketing department to develop sales and marketing programs.
  • Collaborated with sales leadership to develop competitive pricing strategies that aligned with company objectives and market trends.
  • Implemented data-driven decision-making practices, utilizing key performance indicators to guide strategic planning efforts for BDC department.

Event Preparation Technician

COUNTRYSIDE BANQUET
03.2011 - 08.2016
  • Coordinated in-house catered events, overseeing facility set up and tear down.
  • Trained new technicians on standard operating procedures, ensuring consistency across team.

Education

High School Diploma -

Washington Community High School
Washington, IL
06.2012

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Product Knowledge
  • Client Relationship Management
  • Sales Coaching
  • Analytical problem solver
  • KPI Tracking
  • CRM Software

Timeline

Sales Manager

West Hills CDJR
03.2023 - Current

Sales Manager

CAR PROS HYUNDAI
04.2020 - 02.2023

BDC Manager

TACOMA DODGE
06.2016 - 05.2020

Event Preparation Technician

COUNTRYSIDE BANQUET
03.2011 - 08.2016

High School Diploma -

Washington Community High School

Similar Profiles

CREATE PROFILE
Zachary Serra