Zachary Skudlarek
Rhinebeck
Summary
Dynamic and dedicated restaurant professional with extensive leadership experience in high-pressure environments. Committed to delivering exceptional guest service through a focus on quality products, efficient service, and effective resolution of complaints. Proven ability to foster a positive team atmosphere while ensuring customer satisfaction remains a top priority.
Overview
14
14
years of professional experience
Work History
Bartender, Server
Wallflower
2023.05 - Current
- Crafted unique cocktail recipes tailored to customer preferences while ensuring consistent quality and presentation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Server, Barista
Butcher’s Daughter
2022.08 - 2023.06
- Maintained knowledge of the menu to make food and drink recommendations
- Handled high-volume, fast-paced atmosphere while providing top-tier service
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Front of House Manager, Server, Bartender
Mint Bistro
2015.05 - 2022.05
- Handled complaints, settled disputes, and resolved customer conflicts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Interviewed, hired, and trained new employees.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
Server
Strangebrew Tavern
2015.04 - 2016.05
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
Bartender
Nawlins'
2014.04 - 2015.04
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Server, Bartender
Portland Pie Co.
2012.03 - 2014.04
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Education
Associate of Arts - Liberal Arts
Manchester Community College
Manchester, NH2022-05
High School Diploma - undefined
Londonderry High School
Londonderry, NH2009-06
Skills
- Service prioritization
- Training and coaching
- Interviewing and hiring
- Conflict resolution
- Decision-making
- Highly reliable
- Customer service
Timeline
Bartender, Server
Wallflower
2023.05 - Current
Server, Barista
Butcher’s Daughter
2022.08 - 2023.06
Front of House Manager, Server, Bartender
Mint Bistro
2015.05 - 2022.05
Server
Strangebrew Tavern
2015.04 - 2016.05
Bartender
Nawlins'
2014.04 - 2015.04
Server, Bartender
Portland Pie Co.
2012.03 - 2014.04
High School Diploma - undefined
Londonderry High School
Associate of Arts - Liberal Arts
Manchester Community College